Gabriela Mercado
Carson
Summary
Health care administration professional with expertise in enhancing operational workflows and fostering client relationships. Demonstrates a strong track record in effective communication and attention to detail, contributing to a collaborative atmosphere that prioritizes patient care and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Referral Admin 3
UCI HEALTH
Orange
07.2019 - Current
- Assists with onboarding new accounts, including study accounts and hospitals, ensuring smooth integration into services.
- Enhanced administrative procedures to improve efficiency and productivity.
- Coordinated vendor interactions to streamline operational processes and improve collaboration.
- Attend quarterly meetings with SNF clients to report lab trend data, facilitating informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Referral/Client Services for Pathology Department
UCI HEALTH
08.2013 - 07.2019
- Notifying nurses /doctors of critical lab values.
- Troubleshot client issues and concerns in pathology lab to ensure timely resolution.
- Answering phone calls from clients.
- Faxing results to laboratories/clinics.
- Organized and categorized requisitions to streamline lab workflow.
- Added laboratory tests for clients based on specific requests and needs.
- Facilitated supply distribution to referral clients to support operational needs.
- Billing for Apollo courier/Dependable Dispatch logs
Specimen Processor
LabCorp/Integrated Oncology
Los Angeles
10.2010 - 01.2012
- Received and identified samples and test sites, sorted samples per protocol, and generated stop sheets for problematic samples to ensure accurate testing.
- Conducted quality assurance checks and verified tube samples prior to dispatching to receiving lab, ensuring compliance with quality standards.
- Able to accession all specimen types, use of a computer to enter client data following standard protocol.
- Complete add-on testing procedures according to established guidelines and turnaround time.
- Troubleshoot problems that arise during the accessioning process and document imaging.
- Perform initial data entry (patient demographics).
- Network with other sites to retrieve data and match/merge patient information as needed.
- Provide training to new hires, complete training paperwork and make suggestions for improving the training process and documentation.
- Supported less experienced technicians during training sessions.
- Collaborated with Lead Technicians to improve quality assurance processes and uphold laboratory standards, contributing to overall operational effectiveness.
Accessioning Technician II
Genzyme Genetics
Los Angeles
05.2004 - 12.2010
- Process specimens completely, accurately, and within established timeframes according to department protocol.
- Enter data completely, accurately and within established time frames.
- Maintained and generated complete, accurate, and up-to-date logs, reports, worksheets, and payment transfers to facilitate timely access to information.
- Identified problems and implemented corrective actions promptly.
- Unpacked and distributed shipments accurately, documenting issues per department protocol and timelines to ensure operational efficiency.
- Filed documents and images systematically in designated categories for easy retrieval.
- Cleaned and sterilized designated items, work area, and equipment thoroughly according to established guidelines to uphold safety and compliance.
Accessioning Technician I
Impath
Los Angeles
07.2001 - 05.2004
- Aliquoted and organized samples for departments according to established procedures, ensuring proper placement in bins to maintain workflow.
- Ensured accurate data entry for specimen quality assurance.
- Knowledge of anatomy physiology, disease process and pathology.
- Received and opened Fed-Ex packages to ensure timely access to specimens.
- Scanned air bills using Excel to streamline documentation process.
Education
High School Diploma -
Carson High School
22328 Main St. Carson, CA06-2000
Skills
- Healthcare compliance
- Medical terminology
- Epic/Beaker
- Quality assurance
- Process improvement
- Data entry
- Documentation management
- Customer relationship management
- Customer service
- Computer skills
- Attention to detail
- Team collaboration
- Effective communication
- Written communication
- Training and development
- Problem solving
- Task prioritization
References
Available Upon Request
Certification
- Medical Terminology Certificate-Los Angeles Harbor College
Timeline
Referral Admin 3
UCI HEALTH
07.2019 - Current
Referral/Client Services for Pathology Department
UCI HEALTH
08.2013 - 07.2019
Specimen Processor
LabCorp/Integrated Oncology
10.2010 - 01.2012
Accessioning Technician II
Genzyme Genetics
05.2004 - 12.2010
Accessioning Technician I
Impath
07.2001 - 05.2004
High School Diploma -
Carson High School