Gabriela Medrano
Brandon,MB
Summary
At Victoria Landing Retirement Residence, I not only made sure the service given to our residents was the best but also created relationships with them to ensure they were always happy and felt appreciate.
Overview
4
4
years of professional experience
Work History
Dining Room Manager
Victoria Landing Retirement Residence
09.2020 - 09.2024
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Education
High School Diploma -
Happy Days School
San Pedro Sula, HondurasSkills
- Complaint Handling
- Customer Service
- Service Management
- Customer Engagement
- Relationship Building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dining Room Manager
Victoria Landing Retirement Residence
09.2020 - 09.2024
High School Diploma -
Happy Days School
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