Gabriela Mateos
Toronto
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated to learn new things and delivering great customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
LCBO
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
Post-Construction Cleaner
GALIS Service INC
03.2020 - 11.2024
- Cleaned Kitchen & Bathrooms, Take out garbage, Vacuum & Mop.
- Polished, cleaned windows including plastic film removal of newly built homes post construction, glass partitions or mirrors using sponges or squeegees.
Waitress
Los Arrieros Restaurant
04.2019 - 03.2020
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties. Cleaned tables and chairs to prepare dining area for next customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable.
Education
Organizational Communication - Communication Studies
University of Aguascalientes, Mexico
07.2018
Skills
- Computer skills
- Payment processing
- Staff training
- Data entry
- Customer service
- Janitorial equipment familiarity
- Strong work ethic
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
First Aid CPR
Level C
Timeline
Costumer Service Representative
LCBO
11.2022 - Current
Post-Construction Cleaner
GALIS Service INC
03.2020 - 11.2024
Waitress
Los Arrieros Restaurant
04.2019 - 03.2020
Organizational Communication - Communication Studies
University of Aguascalientes, Mexico
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