Gabriela Linck
Vancouver,BC
Summary
Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented with over 20 years of experience in Customer Service in many industries from retail, health and fitness,guest relations and events planning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service and outstanding performance.
Overview
18
18
years of professional experience
Work History
Certified Health Coach
Pretty And Proud Academy
12.2019 - Current
- Assisted clients in finding new ways to inspire healthier habits.
- Provided comprehensive, empowering, and professional health coaching programs so members remain motivated to attain personal health and fitness goals.
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
- Recorded health data by asking clients to complete self-assessments.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Partnered with agencies and organizations driving improvements in community health.
- Prepared presentations on health and safety concerns for public.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Maintained mailing lists and subscriptions to facilitate program functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Provided comprehensive, empowering, and professional Health coaching programs so members remain motivated to attain personal health and fitness goals.
- Built business to over 450 customers in less than 4years by implementing effective marketing and customer engagement plans.
- Created and updated company digital presence to improve sales marketing through professional website and optimized social media profiles.
- Provided exceptional customer service to customers, increasing customer loyalty to over 40%.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Wrote engaging and successful marketing, advertising and website copy.
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Hosted webinars and training videos to communicate promotions to leads.
Retail Makeup Artist
Mac Cosmetics
10.2017 - 04.2020
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled onsite and offsite makeup appointments for clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional sales results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Southern Regional Manager
Shoulder (Fashion Retailer)
Porto Alegre, RS
05.2015 - 10.2016
- Increased profits through effective sales training and troubleshooting profit loss areas;
- Hired, trained, and evaluated personnel in management, sales, cashiering, stock and maintenance;
- Implemented innovative programs to increase employee loyalty and reduce turnover;
- Provided elevated customer experience to generate loyal clientèle;
- Organized on-site training to educate management and sales staff on benefits and care of product lines;
- Monitored and analyzed sales records and consumer purchasing trends;
- Increased profits by 35% in one year through restructuring of sales associates and managers;
- Remodeled lead store in region obtaining record performance nationwide on top of flagship store;
- Frequently recognized for highest performer region on quarterly reviews.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance on a monthly basis and conveyed constructive feedback to improve skills.
- Optimized processes and supervised around 40 employees.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Implemented and supervised orientation procedures for new hires.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
Regional Sales Manager
Colcci
Porto Alegre, RS
05.2013 - 01.2015
- Connected franchisor's directives to franchises, building relationships to assist the best interest of both;
- Opened new stores. Hiring new staff, training and helping new franchise owners;
- Created visual marketing and styled window displays;
- Led merchandise selection, pricing, planning, and marketing;
- Assembled promotional displays, including quarter and full-size point-of-purchase displays;
- Completed stock orders and managed inventory levels;
- Completed OTB for each Store calculating: purchasing requirements, reserved inventory, purchasing categories, and mix needs;
- Planned and coordinated availability of products for advertising and promotion purposes;
- Educated employees on new merchandise during seasonal workshops;
- Hired and trained top-performer sales associates that received award nationwide.
Multi Site Store Manager
Sunglass Hut
08.2009 - 02.2013
- Worked on several under-performing stores, turning to positive outcomes within couple of months;
- Top Performer Store in the state of NSW, increasing sales by 26.6%;
- Assigned employees to specific duties to best meet needs of store;
- Interviewed job candidates and made staffing decisions;
- Built strong and dedicated team;
- Highest level of organization, store maintenance, and presentation;
- Examined merchandise to verify if correctly priced and displayed;
- Completed profit and loss performance reports on regular basis;
- Completed KPI reports weekly along with team feedback on missed opportunities, or to acknowledge positive results;
- Trained and developed new associates on POS system and key sales tactics;
- Implemented new ordering process and identified poor work habits to improve process effectiveness;
- Generated repeat business through exceptional customer service;
- Conducted store inventories once per quarter.
Guest Relations Service and Shore Excursion Agent
Island Escape
07.2007 - 05.2008
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Multi Site Manager
Piercing Pagoda
11.2001 - 01.2007
- Started as a seasonal sales associate, worked in every position stepping up to a multi site manager.
- Received several recognition certificates on outstanding sales performance, payroll control and loss prevention.
- Scheduled and led monthly store meetings for all employees.
- Increased sales volume by 11% in less than1 year.
- Generated repeat business through exceptional customer service.
Education
Advanced Diploma - Marketing Manangement
Langara
Vancouver, BC12.2020
Diploma - Human resources
Bridge Business College
Sydney,NSW2010
Diploma - Business management
Martin College
Sydney,NSW2009
Skills
- Budgeting and Cost Control
- Building Client Relationships and Loyalty
- Leadership and People Development
- Employee Recruiting, Hiring and Training
- Sales Strategies
- Social Media Platforms
- Driven and Determined
- Public Speaking
- Sales Presentation
- Health and Wellness Education
- Time Management and Prioritization
- Critical Thinking
Extracurricular activity
- Over 20 years of experience living and working abroad.
- Worked more than 15 years in Management Roles.
- Health Coach Certified By Canadian Fitness Professionals(CanFitPro), National Academy of Sports and medicine(NASM)Athletics and Fitness Association of America( AFAA).
- Experienced Digital marketing course content creator.
Timeline
Certified Health Coach
Pretty And Proud Academy
12.2019 - Current
Retail Makeup Artist
Mac Cosmetics
10.2017 - 04.2020
Southern Regional Manager
Shoulder (Fashion Retailer)
05.2015 - 10.2016
Regional Sales Manager
Colcci
05.2013 - 01.2015
Multi Site Store Manager
Sunglass Hut
08.2009 - 02.2013
Guest Relations Service and Shore Excursion Agent
Island Escape
07.2007 - 05.2008
Multi Site Manager
Piercing Pagoda
11.2001 - 01.2007
Advanced Diploma - Marketing Manangement
Langara
Diploma - Human resources
Bridge Business College
Diploma - Business management
Martin College
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