Gabriela Lemus
Palmdale
Overview
16
16
years of professional experience
Work History
Housekeeping supervisor
04.2022 - Current
- Inspect guest rooms and public areas to ensure cleanliness quality and that departamental standards are being met.
- Assist to clean, prepare rooms and others housekeeping duties.
- Verify and provide updates on status on completed rooms.
- Assign and update rooms on room attendant's boards.
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority.
- Oversee staff performance on a daily basis.
- Motivate team members and resolve any issues that occur on the job.
- Ensure compliance with safety and sanitation policies in all areas.
- Obtain prospective checkouts and stayovers to prepare work assignments when opening house.
- Work effectively with engineering department on guest rooms maintenance needs.
- Communicate areas in need of attention to staff.
- Respond and follow through on guest requests, concerns and problems to ensure guest satisfaction.
- Use computer system for reporting and verifying room status.
- Monitor work orders submitted and follow up to ensure timely completion.
Minibar attendant
07.2021 - 04.2022
- Responsible for replenishing minibars in every vacant and occupied room.
- Maintaining the cleanliness of every minibar station making sure everything works properly.
- Recording all guest sales for the day.
- Stock minibar storage on a daily basis.
- Ensure courteous, prompt and knowledgeable service of snacks and beverages.
- Maintaining inventory on a monthly basis and report to managers if any items need to be purchased.
Houseperson/runner
1 Hotel West Hollywood
11.2017 - 07.2021
- Help housekeepers with removing dirty linen and trash from the room and replacing it with clean linen and towels.
- Assist housekeepers on bringing equipment to make their job easier.
- Clean employee landings by removing trash and dirty dishes.
- Make sure each hallway is presentable by cleaning walls, vacuuming carpet, cleaning signs, vents and elevator doors.
- Clean each stairways by sweeping and moping.
- Communicate with managers whenever a guest is asking for service.
Housekeeping-Aide
03.2016 - 01.2016
- Dust and clean furniture, walls, and baseboards; doors, ceilings, and stairwells, mirrors, to maintain the facility's appearance.
- Walk the outside of the property, pick up trash, sweep floor, water plants.
- Use wet floor signs to mark wet floors, mop wet floors, and put furniture in order in the assigned area.
- Take care of guest calls, including when calling for extra amenities.
- Clean rooms when there is no housekeepers on site.
- Help manager with room inspections.
- Make sure each employee landing is organized and clean.
- Cross trained in engineering department.
- Take care of engineering calls late at night.
- Fix A.C units whenever an issue appeared.
- Make sure each restroom has been property clean.
- Detail clean gym.
- Make sure pool is clean and has plenty of clean towels.
- Clean areas around the pool, including tables, floors and trashcans.
Guest room attendant
Residence Inn by Marriott
07.2014 - 12.2014
- Responsible for cleaning guest rooms.
- Manage guest supplies and replenished as required.
- Detail to clean each guest room assigned.
- Provided optimal level of customer service for the hotel and their guests.
- Coordinate with housekeeping lead and ensured clean hotel rooms and hallways.
- Greet guest pleasantly and assist with all of them questions.
- Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures.
Guest Room Attendant
Palms Place Hotel
06.2011 - 07.2012
- Responsible for cleaning guest rooms as well as providing friendly, courteous service to guests.
- Cleaning rooms to include making beds, dusting furniture, vacuuming carpets, cleaning floors, and cleaning bathrooms.
- Offer the hotel guests the best possible service in a courteous and hospitable manner, having knowledge of the surrounding area.
- Report any damages or repairs to the supervisor.
Shift Leader/cashier/barista
02.2010 - 05.2011
- Greet customers entering the store.
- Food safety and hygiene.
- Espresso machine knowledge of coffee brews & roast.
- Speed and efficiency.
- Handling all cash transactions.
- Receive payment by cash, credit card.
- Check daily cash amounts.
- Guiding and solving queries of customer.
- Provide training and assistance to new joined cashier.
- Maintain monthly, weekly and daily report of transactions.
- Make daily inventory of products.
- Work as a team.
- Check cash amount before and after shift.
Education
Hospitality & Tourism management certificate -
Florida Atlantic University
01-2020
Pierce College
01-2019
High School Diploma -
Van Nuys High School
Van Nuys, CA01-2010
Skills
- Fluent in English and Spanish
- Fast learner
- Excellent interpersonal skills
- Customer service
- Leadership
- Transferal skills
- Active listening
- Social skills
- Accounting
- Attention to detail
- Time management skills
- Adaptability
- Problem solving
- Ability to work at a fast pace
- Ability to work in stressful situations
- Ability to bring fast solutions to guest complaints
- Cross-trained in engineering department
- Cross-trained for housekeeping lead position
Timeline
Housekeeping supervisor
04.2022 - Current
Minibar attendant
07.2021 - 04.2022
Houseperson/runner
1 Hotel West Hollywood
11.2017 - 07.2021
Housekeeping-Aide
03.2016 - 01.2016
Guest room attendant
Residence Inn by Marriott
07.2014 - 12.2014
Guest Room Attendant
Palms Place Hotel
06.2011 - 07.2012
Shift Leader/cashier/barista
02.2010 - 05.2011
Hospitality & Tourism management certificate -
Florida Atlantic University
Pierce College
High School Diploma -
Van Nuys High School