GABRIELA JIRON
Kitchener
Summary
Bilingual service professional with strong customer service and communication skills. Experienced in hospitality and administrative roles, adept at managing tasks efficiently in fast-paced environments. Seeking a part-time position to leverage my skills in customer interaction and service delivery.
Overview
4
4
years of professional experience
Work History
Barrista
He Hotel
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Receptionist
Heffner Lexus and Toyota Dealership
12.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
Crabby Joe's Waterloo
07.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Honours Arts and Legal Studies - Legal Studies
University of Waterloo
04.2027
High School Diploma -
St. Mary's High School
Kitchener, ON06.2020
Skills
- Fluent in both Spanish and English, both in oral and written
- Proficient in Microsoft Office Suite (Word, Excel Powerpoint, Office 365)
- Expertise in delivering customer service
- Comfortable in sales-driven environments
Awards
- Law Award, St. Mary's High School, 06/2020, Received the University/College Law Award for highest average in the class
- Honour Roll, St. Mary's High School, 06/2020, Received an Ontario Scholar award for maintaining academic excellence
Volunteer Experience
Link Crew, Event Planner:
- Planned events to ensure every student felt included, provided structure for freshmen to feel safe and comfortable as they transition, provided guidance to new students
Relay For Life, Event Planner:
- Fundraised to support cancer patients, organized Relay for Life to honor and remember cancer patients, ran activities for students, participated in a cancer walk to show solidarity
Timeline
Barrista
He Hotel
08.2023 - Current
Receptionist
Heffner Lexus and Toyota Dealership
12.2021 - 08.2023
Server
Crabby Joe's Waterloo
07.2020 - 12.2021
Honours Arts and Legal Studies - Legal Studies
University of Waterloo
High School Diploma -
St. Mary's High School
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