Gabriela Hernandez
Upland
Summary
Dynamic and customer-focused professional with experience at Target and McDonald's, excelling in customer service and teamwork. Proven ability to enhance shopping experiences and improve operational efficiency. Skilled in order fulfillment and training new hires, consistently achieving high satisfaction rates through effective communication and attention to detail.
Offering excellent communication skills and readiness to learn and grow in retail environment. Delivers attention to detail and focus on maintaining clean and organized store while assisting customers. Ready to use and develop teamwork and organizational skills in Desired Position role.
Developed strong interpersonal and organizational skills in fast-paced retail environment. Capable of managing inventory, handling cash transactions, and providing exceptional customer service. Looking to transition into new field where these skills can contribute to team's success.
Personable Grocery Clerk offering Number years of experience in front-end and backroom store activities. Demonstrated skill with System operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Grocery Clerk
Target
Upland, CA
09.2023 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store shelves, ensuring optimal product presentation.
- Restocked inventory promptly to prevent stockouts and improve product availability.
- Implemented effective merchandising strategies to increase product visibility and sales potential.
- Trained new hires on operational procedures and customer service standards for consistency in service delivery.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Retrieved items for customers and verified prices.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
Drive-Thru Cashier
McDonald's
Upland, CA
04.2023 - 09.2023
- Processed customer orders efficiently using point-of-sale system.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted team members during peak times to ensure smooth operations.
- Handled cash transactions accurately and securely while balancing register.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Education
High School Diploma -
Upland High School
Upland, CA06.2022
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Punctual and reliable
- Workplace safety
- Training and mentoring
- Team contribution
- Order fulfillment
- Pallet jack operation
- Operating pallet jacks
- Unloading deliveries
- Handling perishables
- Escorting customers
- Willingness to learn
Additional Information
Currently making plans to go to college in the fall of 2026.
Timeline
Grocery Clerk
Target
09.2023 - Current
Drive-Thru Cashier
McDonald's
04.2023 - 09.2023
High School Diploma -
Upland High School