Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Gabriela Hernandez

Los Angeles

Summary

Relationship Banker with strong focus on building and maintaining client relationships. Customer service, and sales strategies. Known for effective team collaboration and adaptability in dynamic environments. Excellent communication and problem solving skills to drive results and support goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank of America
01.2022 - Current
  • Resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
  • Delivering a great client experience, providing great customer service delivery by answering client questions.
  • Developed strong customer relationships through personalized banking solutions and attentive service.
  • Assisted clients with account management, transactions, and financial product inquiries.
  • Go the "extra mile" to build trust relationship, customer loyalty and satisfaction
  • Manage financial center traffic, appoinments, and outbound calls effectively

CSR, Teller

Bank of America
01.2017 - 01.2022
  • Responsible for providing financial solutions to clients and introducing them to bank specialists.
  • Consistently educate clients with new bank technology and innovations such as mobile banking, ATM, and other convenient ways of banking.
  • Track record of 100% Balancing Accuracy.
  • Conduct bank’s routine transactions within time limits and established guidelines (cash checks, accepting deposits and loan payments, process withdrawals etc).
  • Assess customer needs and introduce new products and services credit cards, saving bonds.
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses

Shift Manager

McDonald's
01.2010 - 01.2017


  • Responsible for customer satisfaction by taking initiative and ownership with consistency
  • Trained new crewmembers with attaining excellent and satisfactory customer service skills
  • Took initiative in training crew members in new procedures that were presented to us on a weekly/monthly basis
  • Personally responsible for supervising a team to meet the daily goals of the restaurant

Education

Diploma - Introduction to Management

McDonald's

Servsafe Certification - undefined

McDonald's

undefined

College Bridge Academy

Skills

  • Fluent in Spanish and excellent customer service skills
  • Ability to work in a fast paced environment and handle stressful situations
  • Knowledge of computers, basic office methods and procedures
  • Outstanding oral and written communication skills
  • Fast learner and able to adapt to subtle changes
  • Ability to both work independently and as a team
  • Able to organize and plan work as well as prioritizing properly

Accomplishments

  • Promoted to crew trainer after one year and shift manager after one year and a half.
  • Went above and beyond to provide the best customer service in our store and also helped train and prepare our crew to give our customers an excellent experience at our store to maintain a continuous workflow
  • Able to manage shifts

Certification

  • Certified Shift Manager, [McDonald's] - [2010-2017]
  • Certified Servsafe, [McDonalda's] - [2010-2017]

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Relationship Banker

Bank of America
01.2022 - Current

CSR, Teller

Bank of America
01.2017 - 01.2022

Shift Manager

McDonald's
01.2010 - 01.2017

Servsafe Certification - undefined

McDonald's

undefined

College Bridge Academy

Diploma - Introduction to Management

McDonald's

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Gabriela Hernandez