Gabriela Guzman
Antioch
Summary
Accomplished Assistant Manager at Lids, adept in staff supervision and retail operations, enhanced customer satisfaction through expert customer relations and problem resolution. Spearheaded initiatives that minimized cash discrepancies, contributing to operational efficiency. Demonstrates exceptional teamwork and collaboration, alongside proficient computer skills, driving staff development and store performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Lids
11.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hardlines Team Member
Target
11.2015 - 08.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Conducted price checks for customers as needed, demonstrating thorough knowledge of current promotions, discounts, sale events, or clearance offers available throughout the Hardlines section of the store.
- Assisted in maintaining a well-organized sales floor, resulting in a visually appealing shopping environment for customers.
- Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.
Seasonal Worker
HomeGoods
11.2015 - 01.2016
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Increased sales and profitability by developing strategic buying plans for the retail department.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Venture Independent Study
San Ramon, CA06.2015
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Retail Operations
Staff Supervision
Customer Service
Teamwork and Collaboration
Computer Skills
Problem Resolution
Professional and Courteous
Documentation And Reporting
Managing Operations and Efficiency
Staff Development
Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lids
11.2018 - 09.2019
Hardlines Team Member
Target
11.2015 - 08.2016
Seasonal Worker
HomeGoods
11.2015 - 01.2016
High School Diploma -
Venture Independent Study
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