Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Gabriela Gerow

Office Administrator
Langley,BC

Summary

High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 5 year administrative career. Experienced in managing clerical requirements of accounting office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Overview

2025
2025
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Office Administrator/Payroll Administrator

JD Tax and Accounting
Langley , BC
02.2020 - Current
  • Coordinate communications, financial processing, registration, recordkeeping. Managed approximately 30 to 50 incoming calls, emails and faxes per day from customers.
  • Reconciled account files and produced monthly reports.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines. Calculate payroll and payroll deductions by accurately using Sage and processed payroll to meet preset requirements.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productivity.

Bookkeeping

ACS Accounting Services
Langley , British Columbia
1 2019 - 01.2020
  • Managed Accounts Receivables and company multiple locations data entry.

Logistics, Shipping Department

Express Employment Professionals
Langley , BC
07.2009 - 12.2009
  • Maintained well-organized work environment, promoting efficiency and increased focus on tasks at hand.
  • Responded to inquiries from callers seeking information.
  • Established administrative work procedures to track staff's daily tasks.

Education

BBA - Accounting Program

Kwantlen Polytechnic University
Langley, BC
01.2024 - Current

Skills

Customer Service

Organizational Skills

Analytical Skills

Business Development

Administration Skills

Invoicing

Data Input

Customer Relations

Problem Solving

Communication

Scheduling

Report Design

File Management

Expense Organization

Bookkeeping, Payroll and Reconciliation

References

Available upon request

Interests

Learning new languages

Group exercise

Cooking and baking

Hosting parties and Events

Reading

Travel

Learning new skills

Volunteering

Timeline

BBA - Accounting Program

Kwantlen Polytechnic University
01.2024 - Current

Office Administrator/Payroll Administrator

JD Tax and Accounting
02.2020 - Current

Logistics, Shipping Department

Express Employment Professionals
07.2009 - 12.2009

Bookkeeping

ACS Accounting Services
1 2019 - 01.2020
Gabriela GerowOffice Administrator