Learning new languages
Gabriela Gerow
Office Administrator
Langley,BC
Summary
High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 5 year administrative career. Experienced in managing clerical requirements of accounting office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Office Administrator/Payroll Administrator
JD Tax and Accounting
Langley, BC
02.2020 - Current
- Coordinate communications, financial processing, registration, recordkeeping. Managed approximately 30 to 50 incoming calls, emails and faxes per day from customers.
- Reconciled account files and produced monthly reports.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines. Calculate payroll and payroll deductions by accurately using Sage and processed payroll to meet preset requirements.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productivity.
Bookkeeping
ACS Accounting Services
Langley, British Columbia
1 2019 - 01.2020
- Managed Accounts Receivables and company multiple locations data entry.
Logistics, Shipping Department
Express Employment Professionals
Langley, BC
07.2009 - 12.2009
- Maintained well-organized work environment, promoting efficiency and increased focus on tasks at hand.
- Responded to inquiries from callers seeking information.
- Established administrative work procedures to track staff's daily tasks.
Education
BBA - Accounting Program
Kwantlen Polytechnic University
Langley, BC 01.2024 - Current
Skills
Customer Service
Organizational Skills
Analytical Skills
Business Development
Administration Skills
Invoicing
Data Input
Customer Relations
Problem Solving
Communication
Scheduling
Report Design
File Management
Expense Organization
Bookkeeping, Payroll and Reconciliation
References
Available upon request
Interests
Group exercise
Cooking and baking
Hosting parties and Events
Reading
Travel
Learning new skills
Volunteering
Timeline
BBA - Accounting Program
Kwantlen Polytechnic University
01.2024 - Current
Office Administrator/Payroll Administrator
JD Tax and Accounting
02.2020 - Current
Logistics, Shipping Department
Express Employment Professionals
07.2009 - 12.2009
Bookkeeping
ACS Accounting Services
1 2019 - 01.2020
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