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 Experienced Operations Manager with over 18 years of success delivering operational excellence across the automotive, insurance and customer service sectors. Proven track record of leading high-performing teams, strengthening client relationships, improving customer outcomes and delivering measurable business results.  Currently responsible for the operational management of Honda Guarantees and Service Plans on behalf of Assurant, acting as the key link between manufacturer, retailer network, customer and service provider. Recognised for driving performance improvements, managing change, developing talent and solving complex operational challenges.  Combining strong analytical capability with a creative and commercial mindset, I thrive on identifying opportunities to improve processes, enhance customer experiences and support long-term business growth.     CORE SKILLS     • Operations Management• Client Relationship Management• Customer Experience & Retention• Continuous Improvement• Performance Management• Change & Transformation• Process Optimisation• Data Analysis & Insight• Regulatory Compliance• Stakeholder Engagement• Team Leadership & Development• Negotiation & Influencing• Reporting & Presentation• Problem Solving & Root Cause Analysis 

 Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. I have the ability to create positive classroom environments and effectively manage student behavior. I am also skilled with providing instruction and guidance to students of all ages; while working closely with students to maintain progression and control behavioral issues. 


  Profound ability to operate a computer and various programs, such as Microsoft Office programs.
  Remarkable ability to perform work requiring good physical condition.
  Immense ability to verbally communicate effectively.
  Proven ability to establish and maintain effective working relationships with peers, superiors, and subordinates.

Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications and participating in professional societies. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.


Professional food service worker with strong experience in deli operations. Skilled in food preparation, customer service, and maintaining clean, organized workspaces. Known for teamwork, flexibility, and focus on delivering quality results. Reliable and adaptable, ensuring high standards are consistently met.

Gabriela Gallegos

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