GABRIELA FRANCO
Toronto,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Sabor & Art
01.2023 - 10.2024
- Welcomed customers, providing friendly and efficient service
- Accurately took and relayed orders, prepared and served beverages and appetizers, and maintained a clean and organized service area
- Worked closely with the kitchen team and other attendants to ensure smooth operations
- Served food and beverages promptly with focused attention to customer needs.
Barista
Sunset Bar
01.2020 - 12.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Diploma - Service Excellence For Business
Ilac International College
CanadaBachelor of Arts - Pedagogy
Uninter University Public of Paraná, BR
Brazil01-2024
Bachelor of Arts - Literature & Education
Pontifical Catholic University of Parana
Brazil01-2021
Skills
- Hospitality service expertise
- Exceptional customer service
- Reliable and Disciplined
- Attention to detail
- Strong work ethic
Languages
Portuguese
English
Spanish
Timeline
Server
Sabor & Art
01.2023 - 10.2024
Barista
Sunset Bar
01.2020 - 12.2022
Diploma - Service Excellence For Business
Ilac International College
Bachelor of Arts - Pedagogy
Uninter University Public of Paraná, BR
Bachelor of Arts - Literature & Education
Pontifical Catholic University of Parana
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