Gabriela Esquer Casillas

• Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
• Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
• Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
• Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
• Trained new front desk staff members, improving overall team performance and knowledge.
• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
• Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
• Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
• Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
• Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
• Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
• Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
• Coordinated with sales department, ensuring seamless communication between departments for optimal client experience.
• Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Answered phone, closely following strict guidelines for customer service and satisfaction.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Fostered safe lodging environment with reliable and effective security services.
• Implemented successful strategies to increase customer satisfaction.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Evaluated and promptly resolved lodging facility operational issues.
• Developed and implemented promotional strategies to increase occupancy.

Responsible caregiver for two police officers´Children, accommodation their shift work schedules. Provides a safe and nurturing environment, ensuring the well-being of the children. Flexible and adaptable to varying work hours, including overnight stays. Capable of managing daily routines, coordinating activities, and assisting with homework. Exhibits strong communication skills to effectively liaise with parents and address any concerns. Maintains a tidy and organized living space for the children. Demonstrates patience, reliability and a keen sens of responsibility. Possesses a keen understanding of the unique demands and challenges faced by police officers and their families.

• Streamlined communication among staff members for improved project coordination and reduced misunderstandings.
• Implemented quality assurance measures to maintain high standards of service delivery and client satisfaction.
• Developed strong relationships with clients, ensuring long-term partnerships and repeat business opportunities.
• Evaluated employee performance regularly and provided constructive feedback leading to increased productivity and job satisfaction.