GABRIELA EMBANGLIAN

• Performed Lab support using digital education platforms and compliance training activities. Delivered over 300+ technical education training in 2022
• Lab Articulate SME lead to assist with on-line education content development and delivery for internal education
• PLM SME for Canada Lab for management of procedures and training courses that require scheduled updates/revisions as per regulation

• Support Marketing, Sales Reps, and Customers through development and delivery of education and training collateral for several Divisions
• Conduct customer training and industry presentations on technologies, product selection
• Increased customer insights and provided product and market input to R&D for developmental and newly launched Global products
• Develop customer support materials including written articles, webinars, training videos, demos, datasheets, and technical data bulletins for different divisions
• Performed Canadian support to customer service & sales reps for technical requests for IATD division
• Traveled to project sites to perform start-up, integration, and training services for their products
• Maintained accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company approved data bases
• Communicate regularly with global 3M manufacturing sites to ensure product sample availability for testing at Canadian Standards Association (CSA)laboratories
• Established relationship with CSA to maintain continuous safety and compliance regulations for 3M Personal Protective Equipment (PPE) portfolio
• Serve as main site contact to external agencies for regulatory compliance affairs
• Liaison between internal operational team and external certifies bodies to facilitate and complete projects
• Follow up accordingly with audit and inspection reports to proceed with corrective actions and preventive measures.

• Increased lead generation for Industrial Adhesive Tapes Division field reps, done by vetting and qualifying digital leads and actively completing prospecting calls to various market verticals
• Qualify leads for technical viability and enter CRM (Salesforce) for sales follow up. Increased sales by 10%
• Maintain and grow assigned accounts through account management activities
• Build and execute opportunities through sales pipeline
• Onsite customer visits with Sales Rep
• Exceeding forecast
• Developing and maintain relationships within assigned regions with dealers and distributors
• Acting as product and procedure advisor to customer base, via telephone, mailings, and seminars/ shows

• Performed front line technical support to end users and channel partners for multiple divisions (adhesives and tapes, Abrasives, Automotive After Market, Construction, Safety divisions) within 3M
• Understand 3M customer’s key design criteria's, pain points while using different methodologies to explore viable solutions for customer’s bonding and process challenges
• Qualify leads for technical viability and enter CRM (Salesforce) for sales follow up.

• Responsible for maintaining and servicing of policyholder’s policies
• Service and process transactions for life insurance policies (loan disbursements, policy reinstatements, etc.)
• Process applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Monitor insurance claims to ensure they are settled equitably for both client and insurer
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

3.4 GPA

• 3.88 GPA