Gabriela Diaz
Santa Maria
Summary
Organized and proactive with experience in retail and food service. Proven ability to manage returns, efficiently process transactions, and maintain store presentation. Seeking to leverage expertise in customer needs assessment and teamwork to drive sales and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Returns Associate
TJX Companies
Santa Maria, CA
10.2024 - Current
- Maintained store presentation by organizing merchandise and conducting regular inventory checks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Member
Taco Bell Corp.
Santa Maria
03.2023 - 11.2024
- Maintained cleanliness of dining area and kitchen, adhering to health regulations and safety protocols.
- Managed cash register operations accurately, processing transactions with attention to detail and speed.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
No Degree -
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Santa Maria High School
Santa Maria, CA06.2024
Skills
- Customer service
- Team collaboration
- Guest services
- Stock replenishment
- Refunds and exchanges
- POS system operation
- Refunds processing
- Calm and professional under pressure
- Understanding customer needs
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Returns Associate
TJX Companies
10.2024 - Current
Crew Member
Taco Bell Corp.
03.2023 - 11.2024
No Degree -
Allan Hancock College
High School Diploma -
Santa Maria High School