Gabriela De La Teja
Waterdown,ON
Summary
Accomplished Dental Assistant with a proven track record at Lakefront Family Dental, enhancing patient satisfaction and streamlining office operations. Expert in patient education and office administration, demonstrated through increased patient retention and improved scheduling efficiency. Skilled in both software proficiency and complex problem-solving, ensuring optimal patient care and office productivity.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Lakefront Family Dental
07.2020 - Current
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Participated in community outreach programs, educating public on importance of dental health.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Restaurant Manager
California Sandwiches
07.2018 - 06.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
General Dentist Family Practice
Policlinico U. Aracelio Rodriguez Castellon
08.2014 - 12.2016
- Provided emergency dental care for urgent cases such as broken teeth or severe toothaches, ensuring patients received timely relief from pain and discomfort.
- Conducted various restorative procedures such as fillings, crowns, bridges, and root canals to improve patients'' oral function and appearance.
- Established strong referral networks with other dental specialists in the area to better address specific patient needs beyond general dentistry services.
- Educated patients on proper oral hygiene techniques, empowering them to take control of their dental health and minimize the need for invasive treatments.
- Improved patient satisfaction by providing comprehensive dental care and establishing trust through clear communication and empathy.
- Utilized advanced diagnostic tools like digital X-rays for precise evaluation of underlying issues, leading to accurate diagnoses and treatment plans.
- Ensured regulatory compliance by staying abreast of industry best practices and maintaining proper documentation of all patient interactions and treatment procedures.
- Cultivated a positive workplace culture through effective leadership skills that encouraged collaboration between all team members.
- Streamlined appointment scheduling for increased efficiency, resulting in shorter wait times and higher patient retention rates.
- Collaborated with a team of hygienists and dental assistants, ensuring a seamless patient experience from start to finish.
- Optimized office workflow by coordinating with administrative staff on billing processes, insurance claims handling, and collection efforts while maintaining strict compliance with relevant guidelines.
Education
Doctor Of Dental Medicine - Dental Sciences
University of Medical Sciences
Cienfuegos, Cuba.07.2014
Skills
- Professionalism and Etiquette
- Patient Scheduling
- Patient Relations
- Patient Education
- Patient Services
- Inventory Management
- Dental staff assistance
- Office Administration Duties
- Knowledgeable in Software
- Complex Problem-Solving
- Proficient in Software
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dental Assistant
Lakefront Family Dental
07.2020 - Current
Restaurant Manager
California Sandwiches
07.2018 - 06.2020
General Dentist Family Practice
Policlinico U. Aracelio Rodriguez Castellon
08.2014 - 12.2016
Doctor Of Dental Medicine - Dental Sciences
University of Medical Sciences
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