Gabriela Campos Silva
Québec,QC
Summary
Driven and resourceful administrative professional 3 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Galo Propety Managmant
03.2020 - 08.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
English Teacher, translator and interpreter
Wanderlust
07.2016 - 12.2020
- Teacher/Tutor for individuals and groups, teaching English in companies and Skype
- Translating services: Translating documents for numerous businesses from multiple industries, including but not limited to medical, legal, scholastic, technological, and also served as an on-site translator/ interpreter for special events, meetings etc..
- Coordination: In charge of curriculum and classroom development, prospecting students, contracts, billing and contacting students
- Sales/Business Development: Expanded our business by many methods, including email, marketing, cold calling, and inbound interested persons.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Created and implemented activities to foster critical thinking skills of students.
- Led interesting and diverse group activities to engage students in course material.
- Promoted culture of inclusion, respect and collaboration in classroom.
English Teacher
Wizard
07.2014 - 03.2016
- Planning and delivering lessons, preparing teaching materials
- Help students to improve their listening, speaking, reading and writing skills via individual and group sessions of all ages
- Training of 3 hours per week with all the teachers.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Created and implemented activities to foster critical thinking skills of students.
- Coordinated activities to encourage interest in reading.
- Led interesting and diverse group activities to engage students in course material.
- Attended department meetings to develop and update course curricula.
Customer Service
Rogers
02.2012 - 12.2013
- Open and maintain customer accounts by recording account information, resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution, recommend potential products or services to management by collecting customer information and analyzing customer needs, contribute to team effort by accomplishing related results as needed, manage large amounts of incoming calls, generate sales leads Identify and assess customers' needs to achieve satisfaction.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Sales Person
Hi Fi Citi
10.2010 - 12.2012
- Welcomes customers by greeting them and offering them assistance, advises customers by providing information on products, help customer make selections by building customer confidence offering suggestions and opinions, documents sale by creating or updating customer profile records, process payments by totaling purchases, keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest, contribute to team effort by accomplishing related results as needed, answer phone calls.
Education
Certificate - Project Management
Google Career Certificate
11.2023
Bachelor in Human And Social Issues Studies - Coursework Toward A Psychology Degree ( 2 Years)
Universidade Anhembi Morumbi
Sao Paulo12.2020
Skills
- Microsoft office (Power Point, Word, Excel)
- Google (Google docs, Calendar, Agenda, Drive, Gmail, Hangout)
- Skype
- IWork (Numbers, Keynote, Pages, iMovie)
- Strategic Planning
- Administrative Support
- Scheduling
- Customer Service
- Mail Management
- Invoice Processing
- Office Management
- Mail Handling
Educational Background
University education (ongoing), Psychology, Anhembi Morumbi (2018) - ongoing
Languages Skills
Native, intermediate, intermediate, intermediate, fluent, fluent, fluent
Work Location
True, True
Personal Information
- Age: 37
- Marital Status: single
- Date of Birth: 11/16/85
- Nationality: Brazilian
Volunteer Experience
ETC & TAL Magazine, Canada, 01/01/2009, 12/31/2011, News writer and photographer, Collected information on assigned topics, did researches to be as well informed as possible in order to write articles, also interviewed, report and took pictures on several events and concerts. Wrote articles for the monthly issue of the magazine.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Executive Assistant
Galo Propety Managmant
03.2020 - 08.2023
English Teacher, translator and interpreter
Wanderlust
07.2016 - 12.2020
English Teacher
Wizard
07.2014 - 03.2016
Customer Service
Rogers
02.2012 - 12.2013
Sales Person
Hi Fi Citi
10.2010 - 12.2012
Certificate - Project Management
Google Career Certificate
Bachelor in Human And Social Issues Studies - Coursework Toward A Psychology Degree ( 2 Years)
Universidade Anhembi Morumbi
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