GABRIELA BOBADILLA SIBRIAN
Toronto,Canada
Summary
Energetic Lounge Server, excellent food and beverage knowledge with personable demeanor and willingness to work all shifts. Courteous and professional with all customers. Detail-oriented and hardworking with exceptional customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lounge Server
Earls Yorkville
09.2023 - 12.2024
- Explained chef specialties and spotlights on different menu items.
- As one of the lead servers was a problem solver and a supportive team player
- Increased sales significantly by upselling higher-end products to clientele.
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs. Executing fast and efficiently for guests, focusing on a two minute timer and building loyal clientele.
Bartender
Earls Yorkville
09.2023 - 12.2024
- Cultivated strong relationships with repeat guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to guests, driving up per sale revenues and maximizing profits.
Cash Management
Earls Yorkville
09.2023 - 12.2024
- Had a set list of duties to complete and small issues that arise in the cash day, adapting to any changes that arose
- On any given day counting cash for floats, reviewing clock punches, and spending the rest of the day completing cash day routines, also assisted in Monday counts and office management routine
Lounge Server
Earls FINANCIAL DISTRICT
04.2023 - 09.2023
- Exceptional menu and product knowledge
- Suggested courses, drinks and desserts to meet guests needs and accomplish upsell objectives as well as being mindful of dietary restrictions.
- Fairly well understanding of liquor, beer, and wine to explain and personalize beverages to the guests wants
- Kept tables clean and ready for next guests.
Bartender
Jack Astor's
12.2022 - Current
- Performed opening and closing duties within designated time frames, printing sales/cash out reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers building regular clientele.
- Prepared custom drink orders by accurately measuring and mixing house ingredients, making high quality drinks to industry standards.
Lounge Server
Jack Astor's
01.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests meeting their needs in any way
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
- Shared knowledge of menu items and flavours, enabling guests to make personal decisions based on taste and interest.
Hostess
Jack Astor's
01.2019 - 12.2021
- As head host mainly responsible for ensuring the restaurant was in order from server sections/rotation, party setups, party bookings for large events, etc.
- Having exceptional knowledge of restaurant platforms including OpenTable, Dine Time, Uber, Skip the Dishes, DoorDash, etc.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON12.2022
High School Diploma -
Bishop Marrocco/Thomas Metron C.S.S
Toronto, ON01.2019
Skills
- Multi-tasking
- Serving
- Bartending
- Teamwork
- Independence
- Support
- Delegation
- Efficiency
- Understanding restaurant operations
- POS - micros, squirrel, symphony
- Management
Certification
Smart Serve Certified, 01/01/18 - Present
Languages
English
Full Professional
Timeline
Lounge Server
Earls Yorkville
09.2023 - 12.2024
Bartender
Earls Yorkville
09.2023 - 12.2024
Cash Management
Earls Yorkville
09.2023 - 12.2024
Lounge Server
Earls FINANCIAL DISTRICT
04.2023 - 09.2023
Bartender
Jack Astor's
12.2022 - Current
Lounge Server
Jack Astor's
01.2022 - Current
Hostess
Jack Astor's
01.2019 - 12.2021
Bachelor of Arts - Sociology
Toronto Metropolitan University
High School Diploma -
Bishop Marrocco/Thomas Metron C.S.S
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