Gabriela Bermudez
Toronto,Canada
Summary
Dynamic, customer-focused professional with extensive experience in hospitality, retail, and childcare sectors. Proven ability to deliver exceptional customer service in fast-paced environments while fostering teamwork and adapting seamlessly to international and multicultural settings. Expertise in balancing professionalism with warmth to create memorable guest experiences. Bilingual in English and Spanish, with strong communication and problem-solving skills that enhance interactions and drive satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contract Bartender/Server – Festival & Event Work
Sero Beverages & Pure Spirits
07.2023 - 08.2025
- Represented the brands by engaging with customers and promoting products.
- Served alcoholic beverages responsibly while ensuring compliance with service standards.
- Worked with a team of bartenders to serve high volumes of guests in a fast-paced environment.
- Contributed to smooth team operations by restocking supplies and managing customer flow.
Childcare Assistant (Part-Time)
Western Daycare Center
03.2024 - 12.2024
- Oversaw children's daily activities, maintaining a secure and supportive setting.
- Applied first aid and CPR knowledge when necessary.
- Strengthened communication and patience skills while working with children’s parents.
Sales Associate
H&M
03.2024 - 10.2024
- Delivered personalized customer service by assisting with fashion needs, styling advice, and product selection.
- Organized inventory to maintain a clean and structured store layout.
- Processed debit, credit, and cash transactions accurately.
- Supported team operations by collaborating to meet daily store goals.
Sales Associate & Merchandiser
TJX Canada (Marshalls/Homesense)
08.2021 - 03.2023
- Provided exceptional customer support, resolving inquiries efficiently.
- Merchandised products, replenished stock, and maintained store standards.
- Processed transactions efficiently while supporting a high-traffic retail environment.
Education
Bachelor of Arts - Psychology
University of Western Ontario
London, ON05.2024
Skills
- Exceptional customer service
- Team collaboration & adaptability
- Hospitality & guest relations
- High-volume, fast-paced service
- Cash handling & transaction accuracy
- Merchandising & visual presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CPR/AED - Level C
- Smart Serve Certificate
Timeline
Childcare Assistant (Part-Time)
Western Daycare Center
03.2024 - 12.2024
Sales Associate
H&M
03.2024 - 10.2024
Contract Bartender/Server – Festival & Event Work
Sero Beverages & Pure Spirits
07.2023 - 08.2025
Sales Associate & Merchandiser
TJX Canada (Marshalls/Homesense)
08.2021 - 03.2023
Bachelor of Arts - Psychology
University of Western Ontario
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