Gabriela Barragan
Santa Paula
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven track record in cash handling accuracy and fostering customer relationships, contributing to increased satisfaction and loyalty. Adept at multitasking in fast-paced environments, ensuring compliance with banking regulations while enhancing operational efficiency.
Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
04.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Store Manager of Operations
Dollar Tree
10.2022 - 04.2024
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Bank Of Books
Sales
05.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Palmdale High School
Palmdale, CASkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Approachable
- Transaction processing accuracy
- Cash handling expertise
- Cash drawer balancing
- Patience and empathy
- Cash handling
- Stress tolerance
- Banking
- Compliance, banking laws, and regulations
- Goal-oriented focus
- Customer relationship building
- Confidentiality and discretion
- Listening and comprehension
- Spanish speaking
- Sales expertise
- Drawer balancing
- Banking law compliance
- Strong sense of banking ethics
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
04.2024 - Current
Store Manager of Operations
Dollar Tree
10.2022 - 04.2024
Bank Of Books
Sales
05.2022 - 08.2022
High School Diploma -
Palmdale High School
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