Gabriela Armijo

• Managed a headcount of 50-70 associates on a daily basis and between 100-150 during peak season.
• Managed daily operations within a fast-paced retail environment.
• Supervised the day-to-day workflow of employees to maximize productivity and maintain quality standards.
• Managed inbound logistics to ensure the timely delivery of products.
• Trained staff on best practices for inbound operations and safety protocols.
• Managed daily outbound operations and logistics for timely deliveries.
• Developed training programs for staff on best practices in outbound processes.
• Managed daily outbound logistics operations for efficient order fulfillment.
• Handled departmental scheduling to maintain proper staffing for shifts.
• Implemented on-the-job training activities to cross-train employees on various tasks.
• Implemented and planned warehouse safety and security programs and activities.

• I am currently responsible for 20 associates in the production and distribution of all pet food.
• My responsibilities include overseeing the inbound of all raw materials, producing the final product and packaging, and final shipment to end customer.
• Schedule production staff.
• Produce product from raw materials to processing to packaging, and finally testing.
• Maintain cleanliness of facility for production of food.
• Track raw materials inventory.

• I was responsible for 80 associates in the Order Fulfillment DC.
• My responsibilities include overseeing the Packing, Tilt Sorter, Packing, and Shipping departments which is responsible for processing, packing and shipping orders to our online customer.
• Current volume is $75,000,000, 1,600,000 orders, and 3,800,000 units annually.
• Prior to this I was responsible for multiple departments in the Retail DC, including a dual sorter, hang sorter, and picking and putaway departments.
• Developed processes to improve efficiencies.
• Developed visual aids in departments for visual guidelines and training.
• Responsible for the staffing of all departments through our staffing agencies.
• Implemented 5S across the DC by creating housekeeping stations and audits.
• Developed SOP power points and overall building process video for new hires.
• Review and sign off on associate time sheets for performance tracking.

• I helped move associates within the DC based on shifting workloads in our picking and putaway departments.
• Responsible for training new associates.
• Ensure associates are following procedures and processes.
• Support supervisor with reports and various other functions.

Trained new cashiers on register operations and customer interaction protocols.

• Maintained cleanliness and organization of cash register area.
• Resolved customer complaints professionally in accordance with company policy.
• Built and maintained productive relationships with employees.
• Answered customers' questions and provided information on store procedures or policies.