Gabriela Antunes
Cottam
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
11
11
years of professional experience
Work History
Personal Support Worker
Bayshore Health Care
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Front Desk Clerk
Erie Shores Growers
08.2021 - 11.2024
- Trained new employees on various tasks, including company policies, safety protocols, and job-specific functions.
- Organized paperwork, processed orders, and managed scheduling for appointments.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Ensured efficient day-to-day office operations and acted as the first point of contact for clients and staff.
- Managed incoming calls, responded to inquiries, and handled office correspondence.
Personal Support Worker
Care Partners
06.2014 - 07.2021
- Provided personal care services, including assistance with activities of daily living (ADLs) for clients with varying needs.
- Worked closely with other healthcare professionals to coordinate and implement personalized care plans.
- Supported individuals with mobility, medication reminders, and companionship to improve their quality of life.
- Assisted with light housekeeping and meal preparation as needed.
Education
Massage Therapy
Trios College
Windsor, ON11-2024
Personal Support Worker
St Clair College
Windsor ON06-2014
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Personal Support: Expertise in assisting individuals with daily personal care, medication management, and mobility
- Communication: Strong verbal, interpersonal and written communication skills, experienced in training, client interaction, and handling inquiries
- Health & Safety: In-depth knowledge of health and safety protocols, including infection control and emergency procedures
- Team Collaboration: Ability to work effectively as part of a healthcare team, coordinating with family members and other professionals Ability to perform duties as assigned Flexible and responsive to the needs of the patient and care team Ability to work effectively within a collaborative team environment
- Patient Care: Compassionate and patient-centered care, skilled in building relationships with diverse individuals
- ● Administrative Skills: Proficient in managing schedules, handling documentation, and performing office-related tasks
- Training & Leadership: Ability to train staff on various healthcare and safety procedures, ensuring compliance with regulations Knowledge of proper body mechanics and ability to work safely in accordance with all aspects of the Occupational Health & Safety Act
Languages
English
Timeline
Personal Support Worker
Bayshore Health Care
11.2024 - Current
Front Desk Clerk
Erie Shores Growers
08.2021 - 11.2024
Personal Support Worker
Care Partners
06.2014 - 07.2021
Massage Therapy
Trios College
Personal Support Worker
St Clair College
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