GABRIELA ADURA
Port Coquitlam,BC
Summary
Experienced with resource allocation and scheduling to streamline operations. Utilizes effective communication and organizational skills to manage resources efficiently. Knowledge of problem-solving techniques to address challenges in resource management.
Overview
11
11
years of professional experience
Work History
Resource Coordinator
BDO Canada
01.2025 - Current
- Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
- Successfully manage tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
- Collaborated with cross-functional teams to ensure seamless coordination of resources and deadlines.
- Tracked resource utilization, adjusting allocations as needed to maximize productivity without overburdening team members.
- Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
Associate Resource Manager
Merkle | Cardinal Path
07.2022 - Current
- Staffing resources for the projects look at the project requirements and fine the best fit for the project.
- Meeting weekly with Data Science, Project Management and Client Services leads to check on team workload, pipeline assignments, and provide all needed support.
- Create, update, and approve booking requests in OpenAir.
- Work on coverage plans, look for coverage, create plans, and discuss with the teams the coverage needed.
- Sending out assignment emails to notify the team about the projects they are resourced.
- Checking on pipeline projects on NetSuite to start resourcing and working on approvals.
- Working on department projects, help improving processes and presenting team meetings.
Resource Coordinator
Merkle | Cardinal Path
05.2021 - 06.2022
- Staffing resources for the projects, sending assignment emails.
- Support to Project Manager and Client Service team, and in the background providing support to Data Science, A&I and SEO teams.
- Sending out coverage plans and team updates.
Inside Sales and Freight Coordinator
ITN Logistics
06.2018 - 04.2021
- Maintain existing & new customer relationships based on ITN's array of transportation.
- Work in a cooperative way with the inside & outside sales team.
- Work closely with other operations staff to ensure customer expectations of our service levels.
- Ensure proper care and attention when performing services on behalf of our customers.
- Create proposals, and contact overseas agents, airlines, and truckers to negotiate rates.
- Schedule, coordinate, and billing truck shipments. FTL/LTL, domestic and transborder Canada-USA.
- Dispatch drivers and make sure all customer requirements are being followed.
- Negotiate rates with truckers and the warehouse.
- Experience in handling shipments on CargoWise.
Inside Sales
Dachser Intelligent Logistics
12.2016 - 03.2018
- Providing support to the sales team, issuing proposals, and negotiating rates with corporate offices around the world.
- Negotiating airplane and sea costs for BID quotes.
- Working closely with clients, making follow-up calls, providing updates, help supporting existing customers.
- Checking all costs involved in each transport operation.
- Maintaining SOPs by reviewing and updating changes made to the accounts.
- Finding the best way to meet client expectations by providing customer service support.
- Follow up with all parts involved in the transportation of customer goods.
- Acting proactively with the airport team to provide clear information to customers including any additional information required by the Brazilian Customs.
Inside Sales
Ceva Logistics
04.2014 - 11.2016
- Providing support to the sales team, issuing proposals, and negotiating rates with corporate offices around the world.
- Checking all costs involved in each transport operation.
- Maintaining SOPs by reviewing and updating changes made to the assigned accounts.
- Finding the best way to meet client expectations by providing customer service support.
- Follow up with all parts involved in the transportation of customer goods.
- Acting proactively with the airport team to provide clear information to customers including any additional information required by the Brazilian Customs.
Corporate Travel Agent
Avipam/BCD Travel
04.2014 - 11.2016
- Supporting as a travel consultant Pfizer and Itau Unibanco employees.
- Booking international and domestic airplane tickets, hotel reservations, and car rentals on Sabre.
- Support with international insurance, travel changes.
- Pricing research and negotiation for both international and domestic travel.
- Customer care support during the travel time.
Education
Bachelor of Tecnology - Foreign Trade
Universidade Anhembi Morumbi
07.2015
Essentials of Freight Forwarding - undefined
Canadian International Freight Forwarders Association (CIFFA)
02.2019
International Transportation and Trade - undefined
Canadian International Freight Forwarders Association (CIFFA)
02.2019
Skills
- Staff development
- Resource allocation planning
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Proficient in handling multiple tasks
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
French
Elementary
Timeline
Resource Coordinator
BDO Canada
01.2025 - Current
Associate Resource Manager
Merkle | Cardinal Path
07.2022 - Current
Resource Coordinator
Merkle | Cardinal Path
05.2021 - 06.2022
Inside Sales and Freight Coordinator
ITN Logistics
06.2018 - 04.2021
Inside Sales
Dachser Intelligent Logistics
12.2016 - 03.2018
Inside Sales
Ceva Logistics
04.2014 - 11.2016
Corporate Travel Agent
Avipam/BCD Travel
04.2014 - 11.2016
Essentials of Freight Forwarding - undefined
Canadian International Freight Forwarders Association (CIFFA)
International Transportation and Trade - undefined
Canadian International Freight Forwarders Association (CIFFA)
Bachelor of Tecnology - Foreign Trade
Universidade Anhembi Morumbi
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