Gabriel Zanardi
Montreal
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a Serving role.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Saint Sushi Westmount/St.Denis
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
Head Server
Ibericos Taverne À Tapas Espagnoles
01.2022 - 01.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assured cleanliness and proper maintenance of utensils, cutlery and glasses.
Education
Nutrition
Collège De Maisonneuve
MontrealHigh School Diploma -
École Secondaire Louis-Riel
Montreal06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Inventory management
- Food and beverage pairings
- Bill computation
- Wine service
- Wine pairings
- Point of sale (POS) system operations
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved constant and regular work satisfaction by completing many tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Portuguese
Professional Working
Timeline
Server/Bartender
Saint Sushi Westmount/St.Denis
02.2024 - 02.2025
Head Server
Ibericos Taverne À Tapas Espagnoles
01.2022 - 01.2024
Nutrition
Collège De Maisonneuve
High School Diploma -
École Secondaire Louis-Riel
Similar Profiles
Alexandre LimAlexandre Lim
Kitchen Manager/Cook Supervisor at Saint SushiKitchen Manager/Cook Supervisor at Saint Sushi
Jiayi YuanJiayi Yuan
Cashier/Server at Sushi Saint-catherineCashier/Server at Sushi Saint-catherine
SEBASTIAN G. ABANTOSEBASTIAN G. ABANTO
Captain and Bartender at Westmount Country ClubCaptain and Bartender at Westmount Country Club