Gabriel Wordi
WINNIPEG,Manitoba
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Package Handler
UPS CANADA
Winnipeg, MB
06.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
Customer Service Representative
Jumia
Accra,, Ghana
10.2021 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, MBSkills
- Truck Loading
- Material Storage
- Package Loading
- Package Scanning
- Loading and Unloading
- Truck Loading and Unloading
- Package Preparation
- Order Picking
- Maintaining Equipment
- Shipping and Receiving
- Packaging
- Warehouse Safety
- Heavy Lifting
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Complaint Resolution
- Product Knowledge
- Information Security
- Data Collection
- Call Management
- Retail Sales Customer Service
- Team Development
- Typing Proficiency
- Follow-Up Skills
- Prioritization
- Microsoft Outlook
- Computer Proficiency
Affiliations
- Reading
Languages
English
Professional
French
Elementary
References
References available upon request.
Timeline
Package Handler
UPS CANADA
06.2023 - Current
Customer Service Representative
Jumia
10.2021 - 11.2022
Bachelor of Science - Computer Science
University of Manitoba
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