Gabriel West
Toronto
Summary
Focused and professional individual with a strong background in office operations, customer service, and administrative support. Proven ability to lead, motivate, and coordinate personnel while streamlining operations and developing successful strategies to achieve organizational objectives. Known for reliability and exceptional organizational skills, consistently delivering excellent problem-solving abilities and a strong work ethic. Detail-oriented with a keen eye for accuracy, dedicated to ensuring the success of the organization.
Overview
8
8
years of professional experience
Work History
OFFICE MANAGER
Canadian Centre for Victims of Torture
08.2022 - 10.2024
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Implemented processes to streamline workflow throughout the office environment
- Optimized office policies, meeting internal needs while upholding organizational standards
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
OPERATIONS MANAGER
Hennes & Mauritz
09.2020 - 08.2022
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Established and monitored KPIs to optimize company performance
- Maintained accurate inventory records while ensuring optimal stock levels at all times
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Team Leader
Topshop Topman
01.2018 - 09.2020
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
CUSTOMER SERVICE REPRESENTATIVE
Whole Food Market
02.2017 - 01.2018
- Navigated multiple computer systems and applications and utilized search tools to find information
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Assisted customers with product selection by providing detailed information about available products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Business Administration
Humber College
05.2020
Skills
- Office Management
- Excellent communication skills
- Social media suites & management software
- Profit & revenue-generating strategies
- Scheduling and calendar management
- Inventory Control
- Payroll and budgeting
- Employee Training
Languages
English
Native or Bilingual
Timeline
OFFICE MANAGER
Canadian Centre for Victims of Torture
08.2022 - 10.2024
OPERATIONS MANAGER
Hennes & Mauritz
09.2020 - 08.2022
Team Leader
Topshop Topman
01.2018 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE
Whole Food Market
02.2017 - 01.2018
Diploma - Business Administration
Humber College
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