GABRIEL TAIWO
Winnipeg,MB
Summary
An experience tourism consultant, Certified Cybersecurity professional with high intellectual and analytical abilities and professional Human Resource analyst with cognate years of experience, passionate about self- development with a successful career with a reputable organization, whose corporate culture encourages innovation and creativity
Overview
19
19
years of professional experience
Work History
AGENCY MANAGER/SUPERVISOR
JOURNEYCRAFT TRAVELS AND TOURS LTD
01.2016 - 01.2024
- Give strategic advice and report results and findings to chairman and board members
- Keep all relevant stakeholders informed of developments in line with company’s objectives
- Manage resources, including the attracting, hiring and retention of personnel
- Create and report on business plans, monitoring its efficacy and progress
- Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer services
- Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.
AGENCY MANAGER
BEULAHLAND TRAVEL MANAGEMENT COMPANY
01.2013 - 01.2015
- Identify marketing opportunities by identifying consumer requirements; defining market, and competitor's strengths and weaknesses; forecasting projected business; and establishing targeted market share
- Prepare the marketing plan/activities to actively promote brand awareness
- Leading the communication plan, including traditional media activation as well digital tactical strategies
- Maximize the image and the reputation of the company group by establishing credibility and maintaining good working relationships with customers’ management team and the Travels/aviation community.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
CUSTOMER SERVICE AGENT
SOUTH AFRICAN AIRWAYS
01.2007 - 01.2012
- Reservation system of the airline, GDS
- Checking in passengers, approving documents, and tagging baggage
- Liaising with head office of flight operation and services
- Handling mail, email, manifest enquiries and any customers’ complaints.
CUSTOMER SERVICE AGENT
BRITISH AIRWAY
01.2005 - 01.2007
- Flight Reservation for passengers
- Ensure customer satisfaction through provision of travel information over telephone
- Maintain and provide flight seat information.
Education
Master of Science - Management
University of Winnipeg
Winnipeg, MB08.2025
Certification in Certified Cybersecurity - Information Technology - Cybersecurity
ISC2
USA05.2024
Bachelor of Science - Business Administration
NOUN
Lagos Nigeria03.2021
Certificate, Air Transport Fundamentals, IATA Training, Montreal, Canada -
01.2018
B.Sc. Tourism Studies, National Open University of Nigeria, Lagos, Nigeria. -
01.2012
Certificate, Combined Travel Counsellor & Supervisor/Manager, Tico, Ontario -
01.2011
Diploma, IATA/UFTAA Consultant Course, IATA Training, Montreal -
01.2009
Diploma in Travel and Tourism, University of Cambridge, United Kingdom -
01.2008
Diploma, IATA/UFTAA Foundation & EBT Course, IATA Training, Montreal -
01.2008
Skills
- Relationship Building
- Operations Management
- Staff Training
- Sales Growth
- Marketing Management
Functionalcompetencies
- Problem Solving skills
- Customer Relationship Skills
- Records Management
- Time management
- Interpersonal Skills
- Effective Communication Skills
- Commercially Awareness
- Emotional Intelligence
- Ability to take initiative
- Critical and Analytical Thinking
- Good work Ethics
- Digital literacy and proficiency in Microsoft Office Suite.
Professionaltrainingworkshop
- Certified Cybersecurity certification, 2024
- Air Transport Fundamentals, IATA Training, Montreal, Canada, 2018
- Combined Travel Counsellor & Supervisor/Manager, TICO, Ontario, Canada, 2011
- IATA/UFTAA Consultant Course, IATA Training, Montreal, Canada, 2009
- IATA/UFTAA Foundation & EBT Course, IATA Training, Montreal, Canada, 2008
- Travel and Tourism, University of Cambridge, United Kingdom, 2008
- GDS Functionality e.g Galileo, Amadeus and Sabre Advance Reservation, 2007
Achievement
Successfully organized several skill-gap interventions, that increase the sales and selling performance. This impacted positively on the overall company sales index.
Professionalassociationaffliation
- ISC2 CC Membership
- International Air Travel Association
- American society of Travels Advisor
- African Travel Association
Personal Information
Gender: Male
References
Available on Request
Hobbies and Interests
- Researching
- Mentoring
- Networking
- Traveling
Languages
English
Full Professional
Timeline
AGENCY MANAGER/SUPERVISOR
JOURNEYCRAFT TRAVELS AND TOURS LTD
01.2016 - 01.2024
AGENCY MANAGER
BEULAHLAND TRAVEL MANAGEMENT COMPANY
01.2013 - 01.2015
CUSTOMER SERVICE AGENT
SOUTH AFRICAN AIRWAYS
01.2007 - 01.2012
CUSTOMER SERVICE AGENT
BRITISH AIRWAY
01.2005 - 01.2007
Master of Science - Management
University of Winnipeg
Certification in Certified Cybersecurity - Information Technology - Cybersecurity
ISC2
Bachelor of Science - Business Administration
NOUN
Certificate, Air Transport Fundamentals, IATA Training, Montreal, Canada -
B.Sc. Tourism Studies, National Open University of Nigeria, Lagos, Nigeria. -
Certificate, Combined Travel Counsellor & Supervisor/Manager, Tico, Ontario -
Diploma, IATA/UFTAA Consultant Course, IATA Training, Montreal -
Diploma in Travel and Tourism, University of Cambridge, United Kingdom -
Diploma, IATA/UFTAA Foundation & EBT Course, IATA Training, Montreal -
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