Gabriel Squires
Moncton,Moncton
Summary
Organized Locomotive Engineer with exceptional knowledge of locomotives and equipment repairs. Successful at providing timely service and preventative maintenance, interpreting train orders, monitoring gauges and meters and diagnosing minor breakdowns. Analytical and determined professional with proven communication and troubleshooting skills. Expertise in locomotive inspection and train assembly and disassembly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Locomotive Engineer
Alstom
07.2018 - Current
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, all general train movements and flow of information to crews and customers.
- Inspected locomotives before and after runs
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars
- Used [Software] to prepare reports regarding problems encountered such as accidents, signaling problems, unscheduled stops and delays
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures
Conductor
Bombardier Transportation
11.2013 - 07.2018
- Maintained strict schedules for passengers.
- Prepared forms, required reports, switch lists and train orders daily.
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Performed air brake and electrical connection coupling.
Customer Service Ambassador
Bombardier Transportation
03.2013 - 11.2013
- Conferred with customers about concerns with services to resolve problems.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented and customer service techniques.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and management to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
Education
Certificate - Aviation
Avitec Aeronautical Institute
Toronto, ON01.2003
High School Diploma -
Bramalea Secondary School
Brampton, ON05.
Skills
- Passenger locomotives
- Two-way communication device use
- Department of Transportation Regulations
- On-board inspections
- Emergency Response
- Safety rules and regulations
- Understanding Customer Needs
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Retention Strategies
- Cultural Awareness and Sensitivity
- Time Management
Certification
- Locomotive Engineer
- Aeronautical Radio Operator Certificate
Timeline
Locomotive Engineer
Alstom
07.2018 - Current
Conductor
Bombardier Transportation
11.2013 - 07.2018
Customer Service Ambassador
Bombardier Transportation
03.2013 - 11.2013
Certificate - Aviation
Avitec Aeronautical Institute
High School Diploma -
Bramalea Secondary School
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