Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Solorzano

Diamond Bar

Summary

Dynamic retail professional with a strong work ethic and expertise in product knowledge, recognized for enhancing customer satisfaction at Sprouts Farmers Market. Proven ability to analyze sales metrics and train teams, fostering a high-performance culture. Committed to delivering exceptional service and driving sales growth through effective coaching and attention to detail.

Overview

9
9
years of professional experience

Work History

Instore Shopper /Head Cashier Supervisor /Manager on Duty

Sprouts Farmers Market Inc.
09.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Overlooking all cashiers by training each individual to improve customer service skills.
  • Managing all customer complaints along with individual employees.

Sales Lead /Shipping Office Manager

Vision Miner LLC
05.2021 - 09.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed all shipments for hazardous material to foreign countries and US customers.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.

Branch Service Specialist

Union Bank of California
03.2019 - 05.2021
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.

Assistant Parts Manager

Eurotech Refinishing Collision
10.2018 - 03.2019
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.

Parks and Recreation Worker

Buena Park Senior Center
02.2018 - 10.2018
  • Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
  • Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
  • Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
  • Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.

Sales Associate

Fitness 19 Gym
07.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opening and closing gym membership accounts by using ADP

Retail Sales Associate

Tilly's Clothing Store
05.2016 - 09.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Kennedy High School
La Palma, CA
05-2017

Skills

  • Strong work ethic
  • Proper customer service etiquette
  • Attention to detail
  • Product knowledge expertise
  • Data analysis and sales metrics

Timeline

Instore Shopper /Head Cashier Supervisor /Manager on Duty

Sprouts Farmers Market Inc.
09.2022 - Current

Sales Lead /Shipping Office Manager

Vision Miner LLC
05.2021 - 09.2022

Branch Service Specialist

Union Bank of California
03.2019 - 05.2021

Assistant Parts Manager

Eurotech Refinishing Collision
10.2018 - 03.2019

Parks and Recreation Worker

Buena Park Senior Center
02.2018 - 10.2018

Sales Associate

Fitness 19 Gym
07.2017 - 02.2018

Retail Sales Associate

Tilly's Clothing Store
05.2016 - 09.2016

High School Diploma -

Kennedy High School

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Gabriel Solorzano