GABRIEL SINGH
Calgary,AB
Summary
An ambitious, highly motivated and energetic sales executive with excellent marketing and business development skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Operations Manager focused on team building, cost-saving and operational improvements. Determined to costs saving without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employee Support Supervisor
City of Calgary - Transit
04.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through employee review, follow up and investigation for customer satisfaction and employees success
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Training Officer
City Of Calgary- Transit
02.2023 - Current
- Trained over 400 students with graduation rate of over 90%.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Adjusted instructional strategies according to student needs and understanding of material.
- Acted as training subject matter expert and provided technical support to different departments.
- Identified training needs and planned classes accordingly.
- Developed and implemented effective lesson plans
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Site Supervisor
GardaWorld Security
03.2024 - Current
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Di escalating threats and violation of the safety by Apply conflict resolution process
Security Team Lead
XA Security
06.2022 - Current
- Record incident reports and Conducted regular patrols of facility to detect and deter security threats and reporting to emergency situations.
- Oversee team of security officers and managed scheduling and training sessions for new security staffs to facilitate security protocols.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Guard
Anzac Security Services Ltd
06.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Store Manager
ASHLEY HOMESTORE TDG
11.2019 - 12.2022
- Managed inventory, cash control and store opening and closing procedures.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback to professional success.
- Achieved N1 spot in Brand wide Competitions and improved sale 200% of Targets.
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed new store location and Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Crew Team Member
Turn Around Crew WESTJET AIRLINES
08.2019 - 03.2020
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures and Assisted other team members to achieve goals.
- Responsible for safely marshalling taxiing planes in and out of airport gates helps to get flights ready to go on-time by handling cargo, positioning airside equipment, supplying aircraft with water, and other duties that support our operation Handling Beg and staking in cart Assigned for flights.
Sales Manager
FAIR DEAL FURNITURE
12.2016 - 11.2019
- Reduced costs by merging through different departments. Lead staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance
- Supervise staff in operations such as sale's management, customer service, financial operations, and other store functions. Making sure products and services are supplied to customers on time.
- Involved in training of new sales staff and Increased average monthly direct and indirect sales from 250,000 to 420,000
- planned to reduce cost of deliveries and bring up to -30% and Accountable for day-to-day management and coaching of Sales Professionals to effectively execute and ensure Sales Approach is being used, daily functions, develop, support and maintain competitive, professional, supportive and effective sales environment while ensuring delivery of exceptional customer service
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Marketing Executive
BEST BUY
07.2014 - 07.2015
- Responsible for marketing wide range of companies products Represented company at trade fairs and exhibitions.
- Launched and distributed company product to over 300 accounts. Involved in recruitment, interviewing and training of over 30 national sales staff.
- Increased sales in department by 500,000 in 18 months and Negotiated loyalty program with national vendors.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Manager
A1 HOLDING S.P.A
04.2009 - 07.2014
- Accomplishments and Responsibilities
- Assigned to coordination of structures, training, job interviews assigned to coordination of commercial networks in area Provincial, motivator of group
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
MBA - Business Administration, Communications
SDA Bocconi ,Milano University
ITALY 04.2013
Master - Communication Development
SDA BOCCONI
MILANO, ITALY03.2013
Electric And Electromechanical Professional - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Arti & Mestieri F.Bertazzoni
Suzzara, Italy06.2004
Skills
- Language FLUENT : ENGLISH, HINDI, PUNJABI ITALINAN , URDU
- Excellent critical thinking situation adept at performing under pressure
- Strong work ethic and drive to perform Skilled in both written and spoken communication
- Effective Decision Making ,Medical Emergency Response and CPR trained
- Conduct Recruiting and Hiring
- Security Operations Experience
- Skilled in Conflict Resolution
Certification
- CPR, St. John Ambulance -
- CLASS 2 Q license
- ALBERTA SECURITY license
- First Aid/CPR Certified
- Structogram Certified
Timeline
Employee Support Supervisor
City of Calgary - Transit
04.2024 - Current
Site Supervisor
GardaWorld Security
03.2024 - Current
Training Officer
City Of Calgary- Transit
02.2023 - Current
Security Team Lead
XA Security
06.2022 - Current
Store Manager
ASHLEY HOMESTORE TDG
11.2019 - 12.2022
Crew Team Member
Turn Around Crew WESTJET AIRLINES
08.2019 - 03.2020
Security Guard
Anzac Security Services Ltd
06.2018 - Current
Sales Manager
FAIR DEAL FURNITURE
12.2016 - 11.2019
Marketing Executive
BEST BUY
07.2014 - 07.2015
Manager
A1 HOLDING S.P.A
04.2009 - 07.2014
MBA - Business Administration, Communications
SDA Bocconi ,Milano University
Master - Communication Development
SDA BOCCONI
Electric And Electromechanical Professional - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Arti & Mestieri F.Bertazzoni
- CPR, St. John Ambulance -
- CLASS 2 Q license
- ALBERTA SECURITY license
- First Aid/CPR Certified
- Structogram Certified
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