Gabriel Ramos
Manager OSP Design Engineer
Fresno,CA
Summary
Experienced in customer relations, outside plant design, detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Manager OSP Design Engineer
AT&T Communications
Fairfield, CA
11.2020 - 07.2023
- Created redlines, drafted project plans and developed field maps for services.
- Designed and planned fiber and copper layouts to serve customer needs (e.g, subdivisions, commercial developments, Aerial to under grounding, Public works).
- Conducted site surveys and other field inspection duties, updating OSP Engineering databases as necessary.
- Liaised with OSP construction manager to design and implement engineering specifications to maintain on-time delivery of customer service.
- Inspected installed conduit and or manhole structures for compliance with industry specifications, taking into account permitting and rights of way.
- Collaborated with construction personnel to verify adherence to engineering design schematics.
- Traveled to customer facilities to perform initial inspections.
- Participated in ongoing education programs to remain abreast of latest developments in OSP engineering tools and techniques.
- Established and maintained effective communication with customers and contractors.
- Utilized company applications to draw work prints for construction crews, update databases, and maintain records.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cable Splicing Technician
AT&T Communications
04.2000 - 11.2020
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP applications.
- Read blueprints and schematics to correctly place cables and equipment.
- Established positive relationship with customers, efficiently and accurately processing repair paperwork and resolving technical discrepancies.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Provided training on use, troubleshooting and calibration of equipment.
- Established high quality standards and drove field productivity to increase revenue.
- Provided leadership to fellow technicians and managed day-to-day operations, tracking work status and resolving issues.
- Researched and recommended network and data communications hardware.
- Worked directly with contractors to restructure plant
while driving on-time deliverables within budget
parameters on projects. - Tested cables using tools such as volt-OHM meters,
spectrum analyzers and signal level meters. - Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Installed and configured new devices and system components.
- Supported new technicians'' training process, sharing knowledge and expertise to enhance their skills in cable splicing techniques.
Education
Associate of Applied Science - Information Technology
Heald College
Fresno, CA 09.1997 - 06.1999
Skills
MS Office
Information gathering
Problem resolution
Graphic design
Analyzing information
Certification
CompTIA A+
Timeline
Manager OSP Design Engineer
AT&T Communications
11.2020 - 07.2023
Cable Splicing Technician
AT&T Communications
04.2000 - 11.2020
Associate of Applied Science - Information Technology
Heald College
09.1997 - 06.1999
Hobbies
Laser Engraving and Craft Making, 3D Printing, Photography, and graphic design