Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Punzalan

ON

Summary

Exhibits excellent customer service skills with experience in retail, can provide support to front desk and receptionist duties with an ability to multitask effectively and receive and sort documents created by associates. Excellent written, verbal and communication skills with a great understanding of Microsoft office apps such as excel, word and PowerPoint. Highlights of qualifications 2 years of experience in the retail sector where skills such as excellent customer service were attained. Effective customer service skills with strength in written, verbal and communication skills due to experience as a sales associate. Completed courses which taught the use of apps such as Microsoft excel, word and powerpoint through the business program (BBS) at Seneca College. Ability to demonstrate specific tasks and duties and share knowledge upon request. 1 year of grocery experience where strong organizational skills with the ability to quickly and accurately service customers were attained. Excellent adaptability in terms of job tasks due to various roles as a sales associate in the retail sector Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate Worker

Janes Cannabis Shop
11.2023 - 12.2023
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
  • Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
  • Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.

Collections Agent

Affinity Global Inc
01.2023 - 03.2023
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Sales Associate

Old Navy
09.2020 - 07.2021
  • Processed transactions and returns as a cashier for customers
  • Assessed customer needs to provide assistance and information on product features.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Reorganized tables and clothing's racks to maintain a clean aesthetic for the store
  • Provided suggestions to customers while providing product knowledge
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Organized clothes and directed customers in the fitting room, sanitized and maintained cleanliness of the respective area

Sales Associate

Michaels
09.2019 - 12.2019
  • Processed transactions and returns for customers while maintaining excellent customer service
  • Stocked products on shelves and organized aisles
  • Returned out of place products to their appropriate aisles
  • Provided assistance to customers about the location of products in our store
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Merchandiser

No Frills
09.2014 - 10.2015
  • Provided assistance to customers and directed them to items - Organized and stocked shelves while replenishing as needed - maintained cleanliness of aisles and completed duties such as sweeping and cutting boxes while stocking shelves.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Presented updated floor plans and design strategy to store management.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Printed labels and tags for sale merchandise.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.

Education

BBS) Diploma - Business

Seneca College School of Applied Arts And Technology
12.2022

Skills

  • Time Management
  • Documentation and Reporting
  • Customer Service
  • Excel Spreadsheets
  • Organizing and Categorizing
  • Verbal and Written Communication
  • Prioritizing Work
  • Business Writing
  • Team Collaboration
  • Problem-Solving
  • Self-Motivated
  • Creative Thinking
  • Reliable and Punctual
  • Flexible and Adaptable
  • Microsoft Office
  • Multitasking and Prioritization
  • Prioritization and Time Management
  • Customer Engagement
  • Store maintenance
  • Product Recommendations
  • POS System Operation
  • Teamwork
  • Phone Etiquette
  • Product Knowledge
  • Calm Demeanor

Languages

English
Full Professional

Timeline

Retail Sales Associate Worker

Janes Cannabis Shop
11.2023 - 12.2023

Collections Agent

Affinity Global Inc
01.2023 - 03.2023

Sales Associate

Old Navy
09.2020 - 07.2021

Sales Associate

Michaels
09.2019 - 12.2019

Merchandiser

No Frills
09.2014 - 10.2015

BBS) Diploma - Business

Seneca College School of Applied Arts And Technology
Gabriel Punzalan