Gabriel Pena
Monrovia
Summary
My name is Gabriel Pena. I'm currently a college student enrolled at National University full-time, majoring in Mechanical Engineering with a 3.2GPA and over 45 credits towards my degree. I am also currently a full-time shift supervisor at CVS. My objective is to be placed in new and challenging environments to improve my skills as a customer service professional. I bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative/Receptionist
Caring Nurses
- My experience begins as a customer service representative/ receptionist with two years of experience. I am currently able to adapt to any new skills and am willing to learn new skills and jobs.
- Celeste Punsal
Receptionist, Personal Assistant
Dr. Jason K. Boutros Clinic
Arcadia, CA
08.2022 - 01.2023
- Maintained patient records with attention to confidentiality and accuracy.
- Implemented office procedures that improved operational efficiency and patient satisfaction.
- Coordinated office supplies inventory, optimizing resource availability.
- Dr. Jason Boutros
Medical Assistant
- I continued building experience as a Medical Assistant during my time taking care of a family friend. I was in charge of helping my boss’ father with everyday activities such as eating, moving, bathing, cleaning, and maintaining and sanitizing everything.
- Florence Strohner
Shift Supervisor
CVS
Los Angeles, CA
04.2023 - Current
- Currently a full-time Shift Supervisor responsible for morning and night operations.
- Coordinate team schedules, optimizing workforce allocation during peak hours.
- Monitor inventory levels, ensuring timely restocking and reducing waste.
- Train new employees on operational procedures and best practices for performance improvement.
Education
General Studies
Pasadena City College
Pasadena, CA08-2023
General Studies
Pasadena City College
Pasadena, CA08-2023
General Studies
Glendale Community College
Glendale, CA02-2022
High school diploma - undefined
Fransisco Bravo Medical Magnet High School
Los Angeles, CA06-2021
Skills
- Multitasking: Working in a fast-paced environment and being able to know what needs to be done in a timely and responsible manner
- Responsiveness: Having a fast response time allows me to react quickly to any situation I would face regardless of the environment
- Adaptability: Being able to understand and learn about any situation and find an outcome no matter what problem I’m faced with within any environment
- Creativeness and versatility: I’m able to come up with unique solutions to problems and can find alternatives quickly and effectively
- Leadership Experience: Understanding my strengths and weaknesses in addition to everyone else’s to best come up with solutions to problems when they arise in addition to taking initiative to prevent different problems
- Communication and Cooperativeness: Working with different people and putting ourselves in different situations to test ourselves and our abilities to work together
Awards
AltaMed Youth Champions Program (2021)
Timeline
Shift Supervisor
CVS
04.2023 - Current
Receptionist, Personal Assistant
Dr. Jason K. Boutros Clinic
08.2022 - 01.2023
High school diploma - undefined
Fransisco Bravo Medical Magnet High School
Customer Service Representative/Receptionist
Caring Nurses
Medical Assistant
General Studies
Pasadena City College
General Studies
Pasadena City College
General Studies
Glendale Community College