Gabriel Ouellet
Quebec City,Canada
Summary
Self-motivated, team player, with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. I am a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
EASY BUYING MANAGER
IKEA
Quebec City, QC
06.2024 - Current
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback and complaints to identify trends in returns.
CHECKOUT SERVICES TEAM LEAD
IKEA
Quebec City
02.2022 - 01.2024
- Processed a range of documentation and entered information into databases
- Proactively participated in meetings and helped create new practices
- Helped management identify workflow issues and find solutions
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
CUSTOMER RELATIONS TEAM SUPPORT
IKEA
Quebec City
10.2019 - 06.2021
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Trained, coached, and supervised new staff members
Education
DEC - SCIENCES HUMAINES
Ahuntsic College
Montreal, QC01.2016
HISTORY TEACHING -
Laval University
Quebec City, QCSkills
- Problem-Solving
- Teamwork
- Trends analysis
- Adaptability
- Workflow management
Projects
- Creation of new training for new coworkers helping them with the basic knowledge of IKEA.
- Implementation of new tools to keep track of certain KPI's both for stores and specific departments.
- Planning and implementation of store's Life Cycle Management at checkout.
- Part of the final group of candidates for the CFF Bloom! Project
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
EASY BUYING MANAGER
IKEA
06.2024 - Current
CHECKOUT SERVICES TEAM LEAD
IKEA
02.2022 - 01.2024
CUSTOMER RELATIONS TEAM SUPPORT
IKEA
10.2019 - 06.2021
DEC - SCIENCES HUMAINES
Ahuntsic College
HISTORY TEACHING -
Laval University
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