Summary
Overview
Work History
Education
Skills
Timeline
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Gabe O'Mara

Irvine

Summary

Dynamic and results-driven professional with extensive experience. recognized for elevating customer satisfaction through exceptional service and effective team collaboration. Skilled in managing high-pressure environments while maintaining quality control and operational efficiency. Proven ability to train and motivate staff, fostering a culture of continuous improvement and achieving sales growth through personalized customer interactions.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Promoted additional items with beverages, increasing store sales.

Shift Leader

Camp Opie
01.2022 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Associate of Science - Clinical Psychology

Saddleback College
Mission Viejo, CA
04-2026

Skills

    On top of the professional careers I have listed prior I was also a professional actor for movies and television from the ages on nine years of age up until I was nineteen years old I got experience in areas of sales, contract signing,negotiating, money management, discussing commission cuts that are given to agents and managers and much more On top of that I was responsible for networking with other artists, doing social media promoting as well as developed script writing abilities for standup and improv comedy for other performers in Los Angeles

    Additionally, I have been doing martial arts since I was nine years old until I was twenty years old I developed skills in not just wrestling, striking, and ground control I learned skills and lessons in how to push past the uncomfortable events and situations, getting comfortable being uncomfortable, how to not let failure define you and how to keep pushing forward, Being persistent and focused at all times, not letting emotions get in the way of pursuing and advancing in the ways that are needed and required for myself ,team, and organization

    Lastly In the last couple of months I started an ecommerce business revolving around template design and plugin code development for other individuals business fronts I got comfortable with code execution, different template building software, communicating with other sale teams and developers, marketing and tracking data of sales, implementing and managing our security system and much more

    By heart im a go getter who is not afraid to take on a challenge and figure out the puzzle to the equation I'm a strategically analytical individual who has ambition and drive for success and an individual who is not afraid to tackle a challenge by heart and drive home with the success

Timeline

Barista

Starbucks
08.2024 - Current

Shift Leader

Camp Opie
01.2022 - 07.2024

Associate of Science - Clinical Psychology

Saddleback College

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Gabe O'Mara