Gabriel Neves
Vancouver,Canada
Summary
Detail-oriented customer service professional with experience in event planning, sales, and leadership. Proven ability to solve problems effectively and excel in team environments. Passionate about delivering exceptional customer experiences and eager to learn from new opportunities.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Cashier, Stock Clerk
Dollarama
North Vancouver, Canada
- Managed cash transactions with 100% accuracy and ensured compliance with store policies
- Operated cash registers, optical price scanners, and computerized systems efficiently
- Organized product displays and ensured merchandise was accessible, enhancing customer shopping experience
- Maintained a clean and organized store environment
Customer Service Representative
Mr. Lube
North Vancouver, Canada
01.2022 - 01.2023
- Conducted cost-benefit and needs analysis to meet the needs of existing and potential customers
- Administered bookings, invoices, and credit control processes for improved efficiency
- Supervised staff and managed equipment maintenance schedules to ensure seamless operations
- Assisted customers with inquiries, resulting in a 95% customer satisfaction rate
- Updated company databases and managed inventory items effectively
Education
Hospitality and Tourism Management -
Greystone College
Downtown Vancouver03.2026
Diploma - Customer Service
ILAC International College
Vancouver, BC01.2024
Skills
- Strong problem-solving
- Analytical skills
- Interpersonal skills
- Teamwork
- Excellent written and oral communication
- Collaboration
- Leadership
- Attention to detail
- Microsoft Office 365 expertise
Certification
Certified Customer Service Excellence, 2024
Certified Serve it Right 2024
Accomplishments
- Increased customer satisfaction at Mr. Lube by 15% through targeted support and enhanced booking management.
Timeline
Customer Service Representative
Mr. Lube
01.2022 - 01.2023
Hospitality and Tourism Management -
Greystone College
Diploma - Customer Service
ILAC International College
Cashier, Stock Clerk
Dollarama