Gabriel Nava

• Crafted high-quality beverages in accordance with Starbucks standards.
• Maintained cleanliness and organization of workspace to enhance customer experience.
• Provided exceptional customer service by engaging with customers and addressing their needs promptly.
• Operated espresso machines and other equipment following safety protocols to ensure efficiency.

• Oversaw daily workloads and workflow for smooth operations.

• Fostered positive employee relationships through communication, training, and development

coaching.

• Delegated work assignments and prioritized tasks.

• Conducted regular employee performance evaluations to offer constructive feedback and growth

solutions.

• Resolved customer inquiries and complaints requiring management-level escalation.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Addressed customer needs and responded to specific requests.

• Maintained excellent cleanliness and safety standards.

• Worked efficiently to learn tasks quickly and maintain productivity.

• Built and maintained strong relationships with peers and management.

• Assisted in inventory control and customer orders.