Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
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GABRIEL NASCIMENTO COSTA

Vancouver,BC

Summary

Experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Office Coordinator

UBC Properties Trust
04.2024 - Current
  • Manage day-to-day office operations, ensuring smooth coordination between 70+ staff, vendors, and senior executive leadership.
  • Act as the first point of contact for the public, resolving an average of 50 inquiries daily while maintaining a professional, calm, and solutions-oriented approach.
  • Manage executive calendars, travel, and meeting logistics to support cross departmental efficiency and high-level coordination.
  • Support operations across a diverse real estate portfolio, enhancing service standards and responsiveness.

Sales Executive

Canada Intercambio
02.2022 - 04.2024
  • Managed a pipeline of 150+ international students lead monthly, closing full-cycle sales with a 35%+ conversion rate.
  • Achieved top performance in April 2023 by driving the highest number of enrollments across the company.
  • Organized and led many events, excursions, and onboarding trips for groups of 50+ students, improving satisfaction and program retention.
  • Handled end-to-end travel logistics, including flight coordination and local transport. Worked closely with local housing providers, tour operators, and venues to create customized, high-quality experiences for international students.
  • Used CRM reports (HubSpot) to identify engagement trends and redesigned email sequences, increasing lead conversion by 20%.

Customer Success & Regional Sales

First Light Technologies
02.2021 - 02.2022
  • Managed a regional portfolio of B2B prospects and clients, overseeing sales from lead qualification to deal close for solar lighting solutions.
  • Engaged 100+ municipal and institutional contacts, maintaining a high closing ratio across a competitive U.S. market.
  • Closed a US $200K+ project by aligning stakeholder goals with tailored technical proposals and impact reporting.
  • Created regional sales reports and dashboards to support quarterly revenue forecasting and guide underperforming territory focus.

Education

Associate of Arts - Business

University Canada West
01.2021

Diploma - Business

Univali
01.2018

Skills

  • Sales & Client Relations: Full-cycle B2B/B2C sales, consultative selling, pipeline development, CRM (HubSpot)
  • Office & Project Management: Calendar coordination, event planning, schedule optimization
  • Data Analysis: Performance reporting, KPI monitoring, sales forecasting
  • Tools: Microsoft Office (Excel, Outlook), Google Workspace, Zoom

Highlights

  • Increased revenue by 20% YoY at Canada Intercambio through pipeline optimization and client experience design.
  • Named "Customer Advisor of the Year" for building an excellent customer engagement and retention at Canada Intercambio.
  • Closed a $200K+ municipal sales contract at First Light Technologies.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Office Coordinator

UBC Properties Trust
04.2024 - Current

Sales Executive

Canada Intercambio
02.2022 - 04.2024

Customer Success & Regional Sales

First Light Technologies
02.2021 - 02.2022

Associate of Arts - Business

University Canada West

Diploma - Business

Univali

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GABRIEL NASCIMENTO COSTA