Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Mosquera

Virtual Assistant
Costa Rica,Heredia

Summary

Experienced in administrative support, task management, communication, and data analysis, I bring a strong focus on customer service and a diverse skill set. My objective is to improve client satisfaction and streamline operations by leveraging these skills. Committed to delivering high-quality support in fast-paced, dynamic environments, I consistently contribute to organizational goals. As a proactive team player, I ensure smooth day-to-day operations and exceptional service delivery.

Overview

2024
2024
years of professional experience
2
2
Languages

Work History

Business Presentation Specialist

Mckinsey & Company
10.2023 - 8 2024
  • Formatted, edited, and digitized slides to meet high standards at a global consulting firm
  • Applied font hierarchies, aligned elements, and adjusted layouts for presentation consistency
  • Integrated data from PDFs and Excel to update tables and think-cell charts
  • Transformed concepts into polished presentations using design principles and client templates
  • Collaborated with approximately 10 consultants per day to clarify instructions, strategize content, and ensure consistency across presentation decks

Underpayment Collector

Auxis
2 2023 - 10.2023
  • In charge of following up and analyzing more than 40 underpaid cases per day of medical claims via phone and chats
  • In charge of taking the necessary action to ensure the company either collects the missing money or the case gets redirected as required
  • Developed and implemented productivity initiatives, including shadowing sessions for 3 team members
  • Created training materials and provided support to facilitate quick integration of 6 new team members
  • Produced detailed reports using Pivot Tables to track departmental productivity and manage escalated cases
  • Coordinated systemic issue reports to minimize impact on key performance indicators (KPIs)

Dental CAD Designer

Align
05.2019 - 03.2022
  • Detailing 35 virtual 3D models per day of dentures making sure the image was clean and perfect for the set up of the Aligner, disregarding mismatch with patient's records and mounting the virtual model according to photos
  • Worked with KPIs to assure clients satisfaction
  • Developed and delivered virtual training programs in hard detailing for 2 teams in China and 25 internal colleagues, integrating research, visual aids, and practice activities
  • Tested and provided feedback on software updates, facilitating communication between dental practitioners and technical teams
  • Acted as a liaison between 2 dental professionals and departmental roles, resolving case errors and assisting in addressing doctor's complaints

Customer Service Agent

Convergys
11.2017 - 08.2018
  • Managed approximately 80 calls per day for a dental insurance.
  • Responding to concerns about the customer's dental benefits.
  • Following up on claims regarding coverage of the insurance.
  • Making outbound calls to let providers know the claim resolution.
  • Using several systems in order to get the information needed.
  • Working with KPIs to ensure excellent customer service.

Education

High School Diploma -

Bachillerato Por Madurez
05.2001 -

Skills

  • Customer Service Excellence

  • Data Analysis & Reporting

  • Administrative Support & Calendar Management

  • Client Communication & Issue Resolution

  • Process Improvement & Innovation

  • Task Prioritization & Time Management

  • Proficient in MS Office (Excel, Word, PowerPoint)

  • Strong Interpersonal & Teamwork Skills

Timeline

Business Presentation Specialist

Mckinsey & Company
10.2023 - 8 2024

Dental CAD Designer

Align
05.2019 - 03.2022

Customer Service Agent

Convergys
11.2017 - 08.2018

High School Diploma -

Bachillerato Por Madurez
05.2001 -

Underpayment Collector

Auxis
2 2023 - 10.2023

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Gabriel MosqueraVirtual Assistant