Gabriel Miceli
Mississauga,Canada
Summary
Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance. Focused project management specialist with experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
9
9
years of professional experience
Work History
Project Manager (Contract)
Prairie Payments Joint Venture
Mississauga, Canada
08.2023 - 09.2024
- Migrated 30+ Credit Unions to new servers, significantly enhancing transaction processing time and the financial reporting within a 4-month timeframe.
- Scheduled minor releases to resolve defects and bugs from prior major releases, testing in our Disaster Recovery sites to ensure the procedures and policies were being adhered.
- Forecasted project timelines and budgets for all initiatives across multiple workstreams over an 18-month period using Clarity, Jira, and Microsoft Project.
- Prepared financial statements to analyze the cost plans of projects to resolve variances for the director of the PMO.
Business Development Specialist
Wish Group
Mississauga, Canada
05.2022 - 06.2023
- Onboarded 88 net new clients within 12 months, achieving a remarkable 37% growth in net revenue.
- Surpassed monthly Key Performance Indicators by an impressive 140%. Delivered comprehensive weekly reports to key stakeholders regarding projects and initiatives.
- Championed revenue generation exceeding $1,800,000 through closing deals and leveraging existing accounts.
- Developed the contact center on the CRM to improve direct contact with staff, clients and stakeholders allowing a reduction in meetings by 35%.
Corporate Account Manager
Wish Group
Mississauga, Canada
08.2021 - 04.2022
- Oversaw corporate B2B account management, enhancing client relationships, selling services, and establishing partnerships to propel ongoing business growth.
- Drove over $600,000 in revenue generation through account optimization, addressing client needs, and developing tailored service agreements.
- Automated the workflow process on the CRM to reduce new lead intake by an average of 5 minutes resulting in a 45% increase in new leads.
Project Coordinator(Contract)
Mortgage Automator
Mississauga, Canada
04.2021 - 07.2021
- Managed a $50MM infrastructure project for mortgage broker compliance regulations across the United States.
- Focused on refining workflows by establishing automated systems for up to 7 client accounts, utilizing automation technologies to reduce completion times.
- Cultivated a 25% reduction in workflow redundancy by analyzing processes, identifying inefficiencies, and eliminating non-essential steps.
- Performed the invoicing and reconciliation for bespoke service offerings of 7 different clients.
Project Coordinator
IFDS/ SS&C Technologies
Mississauga, Canada
04.2020 - 04.2021
- Championed PMO initiatives throughout the organization, facilitating Statement of Work (SOW) meetings, biweekly status updates, and compliance check-ins the Regulatory workstream.
- Prepared and analyzed cost plans on Clarity presenting explanations for variation in projects and status reports on a weekly basis.
- Oversaw the planning and implementation of an in-house timesheet, time tracking, and productivity system, optimizing payment processes and saving $2.4 million in company expenditures.
- Gathered and identified departmental budget deviations from project plans to reduce cost and improve planning forecasting for 12 months in advance.
Project Coordinator
IFDS – International Financial Data Services
Mississauga, Canada
06.2019 - 04.2020
- PMO processes across the organization, conducting Statement of Work (SOW) meetings, biweekly status updates, compliance checks, and monthly forecasting.
- Cultivated relationships with three multinational fund companies, negotiating process distribution, onboarding systems, across APAC, EMEA, and LATAM offices.
- Oversaw the launch of an in-house timesheet, time tracking, and productivity system, enhancing the payment system and achieving $2.4 million in company savings.
- Prepared and reviewed invoices for 5 senior project managers on a weekly basis for 15 different clients.
Sr Client Operations Specialist
IFDS – International Financial Data Services
Mississauga, Canada
01.2016 - 06.2019
- Performed and presented KPI’s, call audits and financial analysis to provide weekly updated for the C-Suite executives in the Ireland, Hong Kong and Canadian offices.
- Led a team of over 10 staff members to service more than 300,000 accounts, focusing on enhancing efficiency and accuracy.
- Established performance standards, including metrics for call volume to ensure 99% compliance with negotiated service agreements.
- Conducted interviews, trained, and mentored staff to achieve a remarkable 65% reduction in turnover.
Education
Master of Business Administration (M.B.A.) - International Economics
Quantic School of Business
Washington, USA07.2023
Post Graduate Degree - Human Resource Management
Humber College
Toronto, Canada04.2016
Bachelor of Arts (B.A.) - Political Science and History
University of Toronto
Toronto, Canada11.2015
Skills
- Project Scheduling
- Strategic Planning
- Coaching and Mentoring
- Project Closure
- Process Improvement
- Customer Relations
- Cost Control
- Team Leadership
- Team Building
- Problem Solving
- Multitasking
- Project Planning
- Financial Reporting
- Meeting Facilitation
- Time Management
- Decision Making
- Risk Assessment
- Task Prioritization
- Change Management
- Stakeholder Engagement
- Agile Methodologies
- Budget forecasting
Languages
- Spanish, Native
- Portuguese, Native
- English, Native
- French, Conversational
- Italian, Intermediate
Timeline
Project Manager (Contract)
Prairie Payments Joint Venture
08.2023 - 09.2024
Business Development Specialist
Wish Group
05.2022 - 06.2023
Corporate Account Manager
Wish Group
08.2021 - 04.2022
Project Coordinator(Contract)
Mortgage Automator
04.2021 - 07.2021
Project Coordinator
IFDS/ SS&C Technologies
04.2020 - 04.2021
Project Coordinator
IFDS – International Financial Data Services
06.2019 - 04.2020
Sr Client Operations Specialist
IFDS – International Financial Data Services
01.2016 - 06.2019
Master of Business Administration (M.B.A.) - International Economics
Quantic School of Business
Post Graduate Degree - Human Resource Management
Humber College
Bachelor of Arts (B.A.) - Political Science and History
University of Toronto
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