Summary
Overview
Work History
Education
Skills
Certification
Languages
Assessments
Timeline
Generic

Gabriel Magallanes

Adelanto

Summary

Experienced with customer relationship management, providing exceptional service and support. Utilizes effective communication and problem-solving skills to address and resolve client issues. Track record of building and maintaining strong client relationships, ensuring high levels of satisfaction. Hardworking customer service representative gifted at providing amazing service to customers and peers. Engaging and personable to oversee business tasks and meet deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Representative guest services

Yaamava' Resort and Casino
05.2023 - Current
  • Create and check for accuracy within accounts for the Yaamava player's card.
  • Supported team members in their daily tasks, fostering a cohesive and productive work environment.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Reduced customer complaints with proactive problem-solving and prompt issue resolution.
  • Maintained accurate records of client interactions within CRM system for future reference.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Managed high-volume workload while maintaining strong attention to detail and accuracy.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Lead Trimmer

Intrepid Personnel LLC
07.2021 - 08.2022
  • Supervised a team of up to 20 employees.
  • Used hand tools to complete delicate work.
  • Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
  • Increased overall plant health with meticulous attention to detail during the trimming process.
  • Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
  • Maintained safety practices and quality controls.
  • Upheld compliance with state regulations by adhering to established company policies and procedures throughout all stages of production.
  • Reduced risk of contamination by following strict sanitation protocols, ensuring a clean and safe work environment.
  • Maintained open lines of communication with supervisors, providing timely updates on progress toward goals and addressing concerns as needed.
  • Showcased strong attention to detail by identifying and removing unwanted plant material from final product, preserving the highest possible quality for consumers.
  • Maintained high level of cleanliness and organization in work area, ensuring safe environment for both staff and plants.
  • Collaborated with team members to complete daily tasks efficiently and effectively.

Outreach Specialist

Quality Conservation Services, Inc.
10.2012 - 01.2021
  • Direct sales for Edison consumers Edison and Southern California Gas accounts
  • Enrolled current customers to the Energy Saving Assistance Program.
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Networked across multiple locations to build new connections and make initial contacts with prospects.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
  • Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
  • Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
  • Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
  • Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.

Housekeeping Supervisor

Amaya Springs Health Care
01.2019 - 07.2019
  • Managed a team of 3 employees.
  • Maintained required records of work hours, budgets and payrolls.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.

Kelly Services Temp

Kelly Services
06.2011 - 11.2015


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks, and other equipment to move materials.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.

Education

Certification under Microsoft 2000 - Certified for Microsoft word, excell and power point

Grizzlies Academy
San Luis Obispo, CA
08.2004

High School Diploma - General education

Eisenhower High School
Rialto, CA
05.2003

Skills

  • Microsoft excel, word and PowerPoint (2 years)
  • Customer Service (10 years)
  • EMT Experience (1 year)
  • Direct Sales Experience (10 years)
  • Adaptability and flexibility
  • Professionalism
  • Basic math
  • Greenhouse experience (1 year)
  • Horticulture
  • Supervising
  • Customer service
  • Heavy lifting
  • Cash handling
  • Typing
  • Forklift
  • Warehouse management system
  • Windows
  • Quality assurance
  • Data collection
  • Quality control
  • Analysis skills
  • Retail sales
  • Bilingual
  • Management experience in Time, Retail, Accounts, and Projects
  • Communication skills, written and oral
  • Relationship and rapport building

Certification

  • EMT-B September 2009 to February 2010 Full course. emt certification
  • Non-CDL Class C September 2020 to January 2025 Driver's License

Languages

Spanish - Intermediate

Assessments

Work motivation — Proficient April 2021 Level of motivation and discipline applied toward work Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Senior Representative guest services

Yaamava' Resort and Casino
05.2023 - Current

Lead Trimmer

Intrepid Personnel LLC
07.2021 - 08.2022

Housekeeping Supervisor

Amaya Springs Health Care
01.2019 - 07.2019

Outreach Specialist

Quality Conservation Services, Inc.
10.2012 - 01.2021

Kelly Services Temp

Kelly Services
06.2011 - 11.2015

High School Diploma - General education

Eisenhower High School

Certification under Microsoft 2000 - Certified for Microsoft word, excell and power point

Grizzlies Academy

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Gabriel Magallanes