Gabriel Leon
Upland
Summary
Systems Operations Specialist with FedEx, adept at optimizing workflows and enhancing system performance. Proven expertise in data management and risk mitigation, complemented by strong team leadership and cross-functional communication skills. Successfully implemented compliance training and audits, driving process improvements and ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Systems Operations Specialist
FedEx
Ontario
02.2022 - Current
- Coordinated internal systems for flight build and resource allocation, analogous to enterprise system configuration and data flow management.
- Mentored and trained team members, strengthening leadership and user support skills.
- Conducted regular audits, creating corrective action plans aligned with compliance and operational risk mitigation—transferable to IT audit and process control.
- Analyzed data trends to optimize workflows, mirroring ERP reporting and process improvement.
- Resolved cross-departmental operational issues through collaboration and problem-solving.
- Managed system operations and maintained software performance standards.
Hazmat Compliance & Process Control Specialist
FedEx
Ontario
11.2016 - 02.2022
- Managed hazardous materials in compliance with regulatory standards, implementing tracking systems and process improvements.
- Delivered safety and compliance training, creating technical documentation—skills applicable to user training and ERP documentation.
- Coordinated audits and improved system processes across departments, comparable to ERP implementation change management.
- Maintained detailed compliance records, echoing system data integrity and reporting functions.
- Developed reports summarizing control system operations and maintenance activities.
Education
BPS - Information Technology
University of Memphis
Memphis, TN12.2025
Skills
- System Coordination
- Workflow Analysis
- Microsoft Excel (Advanced)
- Crystal Reports (Familiarity through coursework)
- Data management
- System analysis
- Networking
- Systems Administration
- Database Management (in progress)
- Safety & Compliance Audits
- Risk Mitigation
- Project Coordination
- Team Leadership
- Cross-Functional Communication
Websites
Key Projects Achievements
- Automated flight build processes, reducing manual planning errors by 20%—parallels ERP automation.
- Developed a streamlined audit process, improving safety compliance reporting by 30%.
- Spearheaded a cross-departmental process redesign that improved logistics flow and resource tracking.
Certifications Professional Development
- OSHA Safety Standards Certification, Completed
- Epicor Prophet 21 / ERP systems, Self-study in progress
- IT Fundamentals & Help Desk Essentials, Saylor Academy
- SQL, Cloud ERP systems, and Business Process Analysis, Currently pursuing
Timeline
Systems Operations Specialist
FedEx
02.2022 - Current
Hazmat Compliance & Process Control Specialist
FedEx
11.2016 - 02.2022
BPS - Information Technology
University of Memphis
Similar Profiles
Eugene PutneyEugene Putney
Package Handler Trainer at FedExPackage Handler Trainer at FedEx
Jasmin CruzJasmin Cruz
Warehouse Worker at FedExWarehouse Worker at FedEx
Shadonya BurrellShadonya Burrell
Package Handler at FedExPackage Handler at FedEx
Zackary Olson-burkmanZackary Olson-burkman
Squad Leader at United States Marine CorpsSquad Leader at United States Marine Corps
Destinee AlvarezDestinee Alvarez
Shift Lead Supervisor at StarbucksShift Lead Supervisor at Starbucks