Summary
Overview
Work History
Education
Skills
Websites
Key Projects Achievements
Certifications Professional Development
Timeline
Generic

Gabriel Leon

Upland

Summary

Systems Operations Specialist with FedEx, adept at optimizing workflows and enhancing system performance. Proven expertise in data management and risk mitigation, complemented by strong team leadership and cross-functional communication skills. Successfully implemented compliance training and audits, driving process improvements and ensuring operational excellence.

Overview

9
9
years of professional experience

Work History

Systems Operations Specialist

FedEx
Ontario
02.2022 - Current
  • Coordinated internal systems for flight build and resource allocation, analogous to enterprise system configuration and data flow management.
  • Mentored and trained team members, strengthening leadership and user support skills.
  • Conducted regular audits, creating corrective action plans aligned with compliance and operational risk mitigation—transferable to IT audit and process control.
  • Analyzed data trends to optimize workflows, mirroring ERP reporting and process improvement.
  • Resolved cross-departmental operational issues through collaboration and problem-solving.
  • Managed system operations and maintained software performance standards.

Hazmat Compliance & Process Control Specialist

FedEx
Ontario
11.2016 - 02.2022
  • Managed hazardous materials in compliance with regulatory standards, implementing tracking systems and process improvements.
  • Delivered safety and compliance training, creating technical documentation—skills applicable to user training and ERP documentation.
  • Coordinated audits and improved system processes across departments, comparable to ERP implementation change management.
  • Maintained detailed compliance records, echoing system data integrity and reporting functions.
  • Developed reports summarizing control system operations and maintenance activities.

Education

BPS - Information Technology

University of Memphis
Memphis, TN
12.2025

Skills

  • System Coordination
  • Workflow Analysis
  • Microsoft Excel (Advanced)
  • Crystal Reports (Familiarity through coursework)
  • Data management
  • System analysis
  • Networking
  • Systems Administration
  • Database Management (in progress)
  • Safety & Compliance Audits
  • Risk Mitigation
  • Project Coordination
  • Team Leadership
  • Cross-Functional Communication

Key Projects Achievements

  • Automated flight build processes, reducing manual planning errors by 20%—parallels ERP automation.
  • Developed a streamlined audit process, improving safety compliance reporting by 30%.
  • Spearheaded a cross-departmental process redesign that improved logistics flow and resource tracking.

Certifications Professional Development

  • OSHA Safety Standards Certification, Completed
  • Epicor Prophet 21 / ERP systems, Self-study in progress
  • IT Fundamentals & Help Desk Essentials, Saylor Academy
  • SQL, Cloud ERP systems, and Business Process Analysis, Currently pursuing

Timeline

Systems Operations Specialist

FedEx
02.2022 - Current

Hazmat Compliance & Process Control Specialist

FedEx
11.2016 - 02.2022

BPS - Information Technology

University of Memphis
Gabriel Leon