Gabriel Lafrance
Kelowna,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at État Major, showcasing exceptional customer service and adept cash handling. Leveraged strong work ethic and guest engagement skills to exceed service expectations, demonstrating significant multitasking abilities and a commitment to excellence without compromising on quality or efficiency.
Overview
2
2
years of professional experience
Work History
Server
État Major
Montreal, QC
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Bartender
Urban Distillery and Winery
West Kelowna, BC
05.2023 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Pacini
Gatineau, QC
01.2023 - 05.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
AEC - Music Engineering
RAC
Montreal, QCHigh School -
École Mitchell-Montcalm
Sherbrooke, QC06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Server
État Major
05.2024 - 09.2024
Server Bartender
Urban Distillery and Winery
05.2023 - 08.2024
Server
Pacini
01.2023 - 05.2023
AEC - Music Engineering
RAC
High School -
École Mitchell-Montcalm