Gabriel Jimenez
San Bernardino,CA
Summary
Experienced sales and customer service professional with a diverse background in retail, consulting, and team leadership. Proven track record of improving customer experiences, increasing sales through strategic upselling, and effectively resolving conflicts. Currently pursuing a Bachelor's degree in Information Systems and Technology with a specialization in Cybersecurity, complemented by certifications in CompTIA Security+ and Network+.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Old Navy
03.2023 - Current
- Demonstrated expert product knowledge, offering style advice and personalized recommendations to enhance customer satisfaction
- Delivered exceptional customer service by quickly and accurately responding to inquiries, locating merchandise, and resolving issues
- Promoted Old Navy's loyalty programs, increasing customer retention and repeat business
- Supported store operations across sales floor, fitting room, and checkout areas to ensure smooth daily functions
- Worked collaboratively with team members to achieve sales goals and provide a premium customer experience
- Actively engaged in continuous improvement by incorporating feedback to enhance service delivery and productivity
Associate / Consultant (Freelance)
Self Employed Contractor
08.2020 - Current
- Provided personalized service and expert recommendations on landscape and maintenance projects, leading to a 20% increase in sales
- Implemented upselling strategies and improved customer satisfaction through effective service and conflict resolution
- Managed and maintained equipment, saving several thousand dollars in operational costs
- Trained and led a team of employees, enhancing productivity and fostering a positive work environment
- Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
- Implemented upselling techniques resulting in an increase of 43% in average transaction value
Education
Bachelor of Science - Information Systems And Tech -Cyber Security
CSU San Bernardino
San Bernardino, CA12-2025
Associate's degree - Political Science
Allan Hancock College
Santa Maria, CA06.2023
Skills
- Customer Service
- Sales
- Conflict Resolution
- POS
- Upselling
- Teamwork and collaboration
- Google workspace
- IT compliance awareness
- Virtual private network management
- Network protocols
Certification
- OSHA 10, 12/01/19, Present, General Industry and Health
- CompTIA Security+ (in Progress)
- CompTIA Network+ (in Progress)
Personal Information
U.S Citizen
Work Permit: Authorized to work in the US for any employer
Languages
English
Spanish
Timeline
Retail Sales Associate
Old Navy
03.2023 - Current
Associate / Consultant (Freelance)
Self Employed Contractor
08.2020 - Current
Bachelor of Science - Information Systems And Tech -Cyber Security
CSU San Bernardino
Associate's degree - Political Science
Allan Hancock College
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