Gabriel Hamilton
North Bay,ON
Summary
Experienced computer technician with a strong background in providing technical support in help desk environments. Skilled in assisting employees and customers in resolving technical issues, ensuring satisfaction and maintaining smooth operations. Diligent, forward-thinking, and adaptable to the dynamic needs of companies, customers, and projects. Proven success in motivating teams to meet demanding timelines, ensuring efficient and effective outcomes.
Overview
8
8
years of professional experience
Work History
IT technician
Agnico Eagle Detour Lake Mine
03.2021 - Current
- Configure IP phones and configure end user machines and software
- Configure wireless access points and network switches for use on site
- Program and configure motorola handheld radios
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Head of onsite technical services
North Bay Computer Services
09.2017 - 03.2021
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
- Managed system-wide operating system and Unifi software deployments, as well as related Unifi software problems
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Senior sales associate
Charm Diamond Centres
02.2017 - 09.2017
- Met or exceeded sales objectives on a consistent basis to drive company growth
- Generated sales leads and cold called potential customers.
Junior sales associate
Kia of North Bay
09.2016 - 01.2017
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Education
Biotechnology Studies -
Canadore College Of Applied Arts And Technology
North Bay, ON03.2013
Certificate of Pre Health Sciences -
Canadore College Of Applied Arts And Technology
North Bay, ON04.2012
Ontario Secondary School Diploma -
St. Joseph's Scollard Hall
North Bay, ON06.2011
Skills
- Onsite and remote
- Field technical services
- Preventive maintenance
- Troubleshooting technical services issues
- Unifi proficient
- Office systems management
- Network support
- Failure Resolution
References
Available upon request
Languages
English
Timeline
IT technician
Agnico Eagle Detour Lake Mine
03.2021 - Current
Head of onsite technical services
North Bay Computer Services
09.2017 - 03.2021
Senior sales associate
Charm Diamond Centres
02.2017 - 09.2017
Junior sales associate
Kia of North Bay
09.2016 - 01.2017
Biotechnology Studies -
Canadore College Of Applied Arts And Technology
Certificate of Pre Health Sciences -
Canadore College Of Applied Arts And Technology
Ontario Secondary School Diploma -
St. Joseph's Scollard Hall
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