Gabriel Gour
St. Catharines
Summary
Diligent worker, customer satisfaction oriented with over 10 years driving experience. Work great with others ensuring safety in the work environment.
Overview
19
19
years of professional experience
Work History
Prison Officer
Prison Service Department
08.2011 - 01.2025
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
- Executive Driver
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Utilized problem-solving skills to address inmate grievances, resolving issues and ensuring a fair resolution for all parties involved.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Transported inmates to and from court hearings, medical appointments and other locations.
Upholsterer
Self-employed
08.2005 - 12.2024
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Implemented quality control measures to ensure all finished products met or exceeded client expectations.
- Measured, cut and sewed materials to fit specifications.
- Maximized workspace efficiency by implementing organized storage solutions for fabric samples and supplies.
- Delivered completed projects and communicated with customers directly.
Taxi Cab Driver
Self-employed
09.2008 - 07.2011
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
- Navigated extensive road networks skillfully to reach destinations swiftly while avoiding congested routes.
- Established rapport with clients through friendly conversation and attentive listening skills.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Adapted quickly to changing traffic conditions while maintaining composure under pressure.
- Increased repeat business by fostering positive relationships with regular customers.
- Ensured proper maintenance of the taxi cab, performing routine checks and addressing mechanical issues promptly.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Education
No Degree - Business
Cowen Hamilton Secondary School
Trinidad And Tobago06-2004
Skills
- Patience and tolerance
- Safety practices
- Handling materials
- Teamwork and collaboration
- Problem-solving
- Customer service
- Punctuality
- Over 10 years driving experience
Timeline
Prison Officer
Prison Service Department
08.2011 - 01.2025
Taxi Cab Driver
Self-employed
09.2008 - 07.2011
Upholsterer
Self-employed
08.2005 - 12.2024
No Degree - Business
Cowen Hamilton Secondary School
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