Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabriel Craig

Bakersfield

Summary

Dynamic Service Manager with a proven track record at Cintas, excelling in team leadership and operational efficiency. Expert in customer relationship management and performance management, successfully resolving customer issues while fostering a motivated team. Recognized for achieving goals and implementing effective training programs to enhance service quality.

Overview

24
24
years of professional experience

Work History

Service Manager

Cintas
Bakersfield
01.2023 - Current
  • Directly manage our customer-facing service team.
  • Managing the overall performance of a team.
  • Providing leadership by fostering a safe working environment.
  • Successful resolution of customer-related issues.
  • Training a team on effective sales techniques.
  • Achieving sales, profit, inventory, and payroll goals.
  • Managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports.
  • Maintaining world-class service and goodwill to customers.

Store Director

Target
Bakersfield
04.2012 - 01.2023
  • Led sales force to identify guest needs and provide tailored solutions, enhancing loyalty.
  • Developed leaders focused on team welfare, fostering a supportive environment.
  • Made strategic business decisions by analyzing market competition and guest feedback.
  • Managed large teams, including hourly staff and multiple leaders, ensuring operational efficiency.
  • Executed talent management strategies for recruitment and planning across store departments.

Aircraft Armament Systems Technician

United States Air Force, USAF
Edwards
02.2001 - 01.2012
  • Responsible for training, safety and performance of over 75 airmen and 8 billion in assets
  • Responsible for maintaining launch and release devices on aircraft, Aircraft Armament Systems specialists ensure that explosive devices can be accurately delivered from our planes

Education

Master of Arts - Business Administration

University of Phoenix
Bakersfield
06.2014

Bachelor of Science - Social Science

Ashford University
Bellevue, IA
09.2010

Skills

  • Partner supervision and motivation
  • Customer service
  • Performance management
  • Team leadership
  • Operational efficiency
  • Talent management
  • Customer relationship management
  • Program implementation
  • Outstanding communication skills
  • Staff training and development
  • Reliable
  • Team-oriented

Accomplishments

  • Diamond level Presidents Club Service Manager FY'24.
  • Summit award winner 7 consecutive quarter from Q1 FY'24 to current.

Timeline

Service Manager

Cintas
01.2023 - Current

Store Director

Target
04.2012 - 01.2023

Aircraft Armament Systems Technician

United States Air Force, USAF
02.2001 - 01.2012

Master of Arts - Business Administration

University of Phoenix

Bachelor of Science - Social Science

Ashford University

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Gabriel Craig