Gabriel Cortez
Fresno
Summary
Dynamic professional with extensive experience at Walmart, excelling in team coordination and operational efficiency. Proven ability in patient communication and problem-solving, ensuring high service standards. Proficient in Microsoft Office, I effectively manage time and support inventory control, driving success in fast-paced environments. Bilingual communicator dedicated to client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Team Coordinator (ATC)
Walmart
Fresno
01.2024 - 06.2024
- Supported daily operations by assisting leadership with workflow coordination and team support.
- Helped guide team members, answered questions, and addressed operational issues.
- Assisted with coverage planning, breaks, and task assignments.
- Ensured order preparation, deliveries, and backroom processes met efficiency standards.
Cross-Trained Retail Associate
Target
Fresno
09.2023 - 03.2024
- Cross-trained in cashiering, customer service, stocking, and inventory management.
- Assisted customers with purchases and returns while maintaining high service standards.
- Supported inventory control, stock counts, and store organization.
Independent Insurance Agent
PHP Agency
Fresno
09.2023 - 12.2023
- Generated leads through cold calling, networking, and referrals.
- Conducted insurance needs assessments and presented tailored product recommendations.
- Built and maintained client relationships to support repeat business and customer satisfaction.
- Managed time independently to meet sales goals.
Waiter / Canteen Assistant / Assistant Manager
Wonder Valley Ranch Camp
Sanger
05.2023 - 08.2023
- Prepared and served food and beverages following safety standards.
- Managed daily canteen operations including inventory and customer service.
- Coordinated staff schedules, breaks, and task assignments as Assistant Manager.
Education
Associate Degree - Pre-Allied Health
Fresno State University
Fresno, CA12.2025
Phlebotomy Certification - Phlebotomy
PhlebotomyUSA
Fresno, CA10-2025
High School Diploma -
Sunnyside High School
Fresno, CA12.2023
Skills
- Patient communication and customer service
- Phone etiquette and call handling
- Appointment coordination and order rescheduling
- Cancellations management
- Organizational skills
- Documentation accuracy
- Team collaboration
- Time management
- Problem solving and conflict resolution
- Inventory control and operations support
- Microsoft Office and Google Workspace proficiency
- Bilingual communication
Certification
- Certified Phlebotomist
- CPR Certified
Additional Information
Associate's degree completion expected in three months, Completed phlebotomy training while attending school part-time, Strong reliability, professionalism, and patient-focused mindset, Actively seeking entry-level phlebotomy or clinical roles
Clinical Training
Phlebotomy Clinical Training, Completed hands-on venipuncture and capillary punctures under instructor supervision, Trained in patient interaction, specimen handling, and infection control protocols, Practiced proper labeling, documentation, and safety procedures
Languages
Spanish
Limited
Accomplishments
Valedictorian 2023
Timeline
Assistant Team Coordinator (ATC)
Walmart
01.2024 - 06.2024
Cross-Trained Retail Associate
Target
09.2023 - 03.2024
Independent Insurance Agent
PHP Agency
09.2023 - 12.2023
Waiter / Canteen Assistant / Assistant Manager
Wonder Valley Ranch Camp
05.2023 - 08.2023
Associate Degree - Pre-Allied Health
Fresno State University
Phlebotomy Certification - Phlebotomy
PhlebotomyUSA
High School Diploma -
Sunnyside High School