Gabriel Carroca
Sales Manager
Toronto,ON
Overview
5
5
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Sales Manager//Customer Service Representative
DundasPrint.Com
Toronto, ON
01.2018 - Current
- Experienced with most Adobe and Google Apps (Acrobat,Illustrator,Photoshop,Sheets,Presentations)
- Customer Service: Answering clients requests, providing printing services, active listening, detailed information guiding, sales closing phone calls.
- E-commerce experience with Shopify making store improvements, improving search engine optimization, facilitating payment processing systems and product catalogue.
- Experience with social media engagement and management using social platforms: Instagram, TikTok, LinkedIn, Twitter and Facebook
- Administration experience, processing payments, generating detailed reports, balance sheets, Inventory management
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Monitored company inventory to keep stock levels and databases updated.
- Managed team of employees, overseeing hiring, training and professional growth of employees
Sales Team Member
Saisethsons Hospitality Ontario Inc
Toronto, ON
08.2019 - 01.2020
- During my time at Tim Horton's I was able to learn many different skills, time management seemed to be one of the most important, everything at Tim Horton's has to be delivered on time and it's greatly appreciated when it's early, learning that I gained a lot of great relationships with clients and staff.
- I always strive to over-deliver in quality and in a shorter time, I also gained a lot of experience with customer service, clients always expect professionalism and a great attitude, I try to over-deliver on that doing it with a big smile and a great mood, customers always appreciate it.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Toronto Central Academy
Toronto 02.2018 - 07.2020
No Degree -
Colégio Adventista De São Paulo
Sao Paulo, Brazil 01.2011 - 12.2017
Skills
Adobe Photoshop (1 year)Time management (3 years)Adobe Illustrator (2 years)Adobe Acrobat (2 years)WordPress (1 year)Web Design (Less than 1 year)Customer relationship management (3 years)Organizational skills (3 years)
Conflict Resolution
Great Team-player
Customer service and support
Experience in sales (3 Years)
B2C sales (3 Years)
Service-oriented self-starter (1 Year)
Promotional Products sales knowledge (3 Years)
Microsoft applications proficiency (2 years)
Multitasking Abilities
Written Communication
Google Workspace (2 Years)
Critical Thinking
Business planning
Search Engine Optimization
Coaching and mentoring
Improvement initiatives
Certification
Competitive Analysis and Keyword Research
Additional Information
- Willing to relocate: Anywhere Personal Details
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins