Gabriel Cabaneros
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Enrico Stays Toronto
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and processing online bookings, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Digital Marketing Specialist
Bluesky Best
04.2017 - 07.2020
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
Cashier Team Lead
Victoria's Secret & PINK
11.2011 - 08.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Business - Marketing
George Brown College
Toronto, ON04.2016
Skills
- Appointment Scheduling
- Account Updating
- Data Entry
- Call Management
- Payment Processing
- Problem Resolution
- Active Listening
- Technical Support
- Product Promotion
- Critical Thinking
- Documentation
- Call Center Operations
- Sales Expertise
- Microsoft Excel
- Microsoft Outlook
- Product Sales
- Complaint Handling
- Client Relations
- Customer Service
- Customer Relations
- Store Maintenance
- Microsoft PowerPoint
- Dispute Resolution
- Conflict Resolution
- Materials Transport
- Strategic Sales Knowledge
- Shipping Procedures Understanding
- Quality Control
- Problem-Solving Abilities
- Warehousing Functions
- Order Fulfillment
- Brand Representation
- Computer Proficiency
- Microsoft Office Suite
- Product Knowledge
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Enrico Stays Toronto
04.2022 - Current
Digital Marketing Specialist
Bluesky Best
04.2017 - 07.2020
Cashier Team Lead
Victoria's Secret & PINK
11.2011 - 08.2017
Business - Marketing
George Brown College
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