Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Cabaneros

Toronto,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Enrico Stays Toronto
04.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and processing online bookings, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Digital Marketing Specialist

Bluesky Best
04.2017 - 07.2020
  • Increased brand visibility by developing and implementing data-driven digital marketing strategies.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
  • Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
  • Enhanced user experience on the company website through strategic design updates and content improvements.
  • Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
  • Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.

Cashier Team Lead

Victoria's Secret & PINK
11.2011 - 08.2017
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Business - Marketing

George Brown College
Toronto, ON
04.2016

Skills

  • Appointment Scheduling
  • Account Updating
  • Data Entry
  • Call Management
  • Payment Processing
  • Problem Resolution
  • Active Listening
  • Technical Support
  • Product Promotion
  • Critical Thinking
  • Documentation
  • Call Center Operations
  • Sales Expertise
  • Microsoft Excel
  • Microsoft Outlook
  • Product Sales
  • Complaint Handling
  • Client Relations
  • Customer Service
  • Customer Relations
  • Store Maintenance
  • Microsoft PowerPoint
  • Dispute Resolution
  • Conflict Resolution
  • Materials Transport
  • Strategic Sales Knowledge
  • Shipping Procedures Understanding
  • Quality Control
  • Problem-Solving Abilities
  • Warehousing Functions
  • Order Fulfillment
  • Brand Representation
  • Computer Proficiency
  • Microsoft Office Suite
  • Product Knowledge

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Enrico Stays Toronto
04.2022 - Current

Digital Marketing Specialist

Bluesky Best
04.2017 - 07.2020

Cashier Team Lead

Victoria's Secret & PINK
11.2011 - 08.2017

Business - Marketing

George Brown College

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Gabriel Cabaneros